Go to More > Settings > Store Settings > Communication > Notifications to set up how and when customers are notified about their orders.
In-Store Orders
Default Channel: Select Default, SMS, Email, SMS & Email, or Do Not Notify.
Notifications to Send: Choose from Order Created, Order Edited (Total Changes), Order Edited (Date or Time Changes), and Order Cleaned and Ready.
Pickup and Delivery Orders
Default Channel: Select Default, SMS, Email, SMS & Email, or Do Not Notify.
Notifications to Send: Choose from Driver On The Way (Email), Driver On The Way (SMS), Order Picked Up by Driver, Order Cleaned and Ready, and Order Delivered by Driver.
Payment Notifications
Send Email When Invoice Paid: Toggle on to notify customers by email when an invoice is paid.
Notify Customer When Auto Charge Saved Card Fails: Toggle on to alert customers if an automatic charge to their saved card doesn't go through.
Reminders
Email Reminder If Order Ready for over 7 days: Toggle on to send an email reminder.
SMS Reminder If Order Ready for over 7 days: Toggle on to send an SMS reminder.
Push Notifications
Push notifications are sent to a customer's phone through the Customer app. They're free to send and one of the most effective ways to reach customers.
Enable Push Notifications: Toggle on to turn on push notifications.
Send Email/SMS if Push Not Successful: Toggle on to fall back to email or SMS if a push notification fails to deliver.
SMS Management
SMS Credits Remaining: Shows your current balance. Purchase credit bundles of 1,000 or 5,000.
Auto Top-Up SMS Credits When Below 100: Toggle on to automatically top up when credits run low.
Delay Sending SMS When Order Cleaned: Select No Delay, or a delay of up to 24 hours.
Note: Email and push notifications are free. SMS and WhatsApp require credits.
WhatsApp Management
WhatsApp Active: Shows whether WhatsApp notifications are turned on for your store.
WhatsApp Credits Remaining: Shows your current balance. Purchase credit bundles of 1,000 or 5,000.
Auto Top-Up WhatsApp Credits When Below 100: Toggle on to automatically top up when credits run low.
Tip: To see exactly what your customers receive, register a test account, place a test order, and follow it through Detailing, Cleaning, and Ready. This is a useful way to check your notification setup before it reaches real customers.