Skip to main content

Driver App Settings

How to configure driver location tracking, CRM Messenger, and payment options in the Driver App.

Written by Rafael

Go to More > Settings > Store Settings > Pickup and Delivery > Driver App to configure how your drivers track location, communicate, and take payment.

General

  • Track Driver Location: Toggle on to track driver locations during their route.

  • Show Rack Location for Delivery Orders: Toggle on to display the storage rack location on delivery orders in the Driver App.

  • Use CRM Messenger: Toggle on to let drivers message customers through CleanCloud Messenger instead of their own phone. Messages send by Push, Email, or SMS without sharing the driver's phone number. Customers on the CleanCloud app see messages as push notifications, and customers on the web booking tool see them via the chat bubble in the top-right corner.

Note: Two-way SMS between customer and driver requires a dedicated phone number, without one, drivers can send updates but customers can't reply by SMS.


Payments

  • Allow Payment in Driver App: Select Pickup & Delivery, Delivery Only, Pickup Only, or Never.

  • Station To Assign Payment: Select which station payments taken in the Driver App are assigned to.

  • Hide Paid by Cash Option: Toggle on to remove cash as a payment option in the Driver App.

Did this answer your question?