The CleanCloud Driver App helps your drivers manage their routes, complete pickups and deliveries, and take payments on the go. It works on iOS and Android, and it’s the standard Driver App for all CleanCloud stores.
The app was rebuilt from the ground up. It includes dark mode, a two-step pickup and delivery flow, Epson printer support, and offline mode.
To control how the app works for your team, such as photo requirements, payments, and messaging, see Driver App Settings.
How to download the app
Download CleanCloud Driver:
iOS: App Store
Android: Google Play
Open the app and log in with your CleanCloud POS credentials.
What drivers can do
See their routes and orders. View all of the day’s scheduled pickups and deliveries, and switch between routes.
Reorder stops. Change the order of stops to suit the day. Managers can also optimize routes in the POS.
Reschedule orders. If a customer isn’t available, reschedule the order in the app. The customer is notified.
Complete pickups and deliveries. Capture signatures and photos, and log bag and item counts.
Create orders. Add a new order with the customer’s details and the pickup and delivery times.
Add and edit customers. Create customers and update details such as addresses and contact information.
Take payments. Charge stored cards and complete the order in one step. Turn this on in Driver App Settings.
See their own statistics. Track completed pickups and deliveries.
Spot first-time customers. A yellow 1st Order box in the orders feed shows new customers.
Printing
The Driver App can print on the go from a portable printer. Drivers can print Bags In tags and order receipts. When a driver enters the number of bags at pickup and a printer is connected, the Bags In tags print automatically.
Supported printers:
Star SM-S220i
Star SM-S230i
Mobilink TM-P20II
Mobilink TM-P80II
Mobilink TM-P80II Plus
Not all languages or special characters work on Star printers. Other printers that support Epson’s ESC/POS language may also work.
For setup, see Supported Mobile Printers for Delivery Drivers. To pair an Epson Mobilink printer, see How to Pair an Epson Mobilink Printer with Your Phone.
Offline mode
Offline mode starts automatically when a driver loses signal. Drivers can keep capturing signatures, uploading photos, and completing pickups and deliveries as normal.
The app stores everything done offline on the device. It syncs to CleanCloud when the connection comes back.
Route Pro
Route Pro is available on Grow and Grow+ plans. It adds:
Route optimization: Choose Google Maps (up to 25 stops) or CleanCloud Route Pro (up to 150 stops).
Vehicle engine types: Set the engine type to optimize routes for fuel efficiency.
Automated ETAs: Customers get arrival times by email, SMS, or push notification.
To manage your routes, see Routes Settings.
Common questions
Why isn’t an order showing in the Driver App?
Why isn’t an order showing in the Driver App?
By default, the app shows today’s orders. Change the date to see orders up to 5 days ahead. Also check that:
A pickup or delivery date is set in the POS.
Pickups are on the Pickups page in the POS, and deliveries are on the Ready page.
The driver has permission for the route and has selected it in the app.
Route changes are saved. Unsaved route changes can make orders drop out of the app.
Why can’t I mark an order as delivered?
Why can’t I mark an order as delivered?
Check these:
Route time slot: You can’t add orders to a slot that has already started. Use shorter time slots for more flexibility.
Order status: The order must have the right status in the POS, for example Cleaned.
Driver permissions: The driver needs permission for the route and must have selected it.
Why did an unpaid order disappear from the Ready page after it was delivered?
Why did an unpaid order disappear from the Ready page after it was delivered?
Delivered orders leave the Cleaning, Ready, and Pickups pages. You can still find them with Search. To let drivers take payment during delivery, turn on payments in the app. See Driver App Settings.
How do I get new-order alerts on the driver’s phone?
How do I get new-order alerts on the driver’s phone?
Turn on the driver notifications for new orders in your notification settings. The driver must also allow notifications for the CleanCloud Driver App on their phone.
How do I know my app is up to date?
How do I know my app is up to date?
Compare your app version with the latest version in the App Store or Google Play. Turn on automatic updates to stay current.
Can I go back to the old app?
Can I go back to the old app?
Only on Android, and only as a temporary fix. Contact Support for the file and steps. On iPhone, contact Support.