Go to More > Hardware > Garment Tag Printer.
What is the garment tag printer?
The garment tag printer prints the tags you attach to each garment while it is in your care. A tag shows the order ID, the ready date and time, the customer name, and the item details and notes. It also prints standard tags and slim shirt tags. Tags are printed on a dot-matrix tag printer, so they use a ribbon and tag paper.
This is different from the receipt printer, which prints receipts. It is also different from heat seals, which print barcode labels. See Receipt Printer Settings and Heat Seals Settings.
Hardware settings are saved per station. Set up the garment tag printer on each station that has one.
Connect a printer
If no printer is connected, the page shows Connect your Garment Tag Printer and a Setup Wizard button.
Select Setup Wizard.
Select your manufacturer: Star Micronics or Epson.
Select how the printer connects: USB, Ethernet / LAN, or Bluetooth.
Connect the printer and power it on.
Install the driver. For Star, this is the Star Micronics SP700 series Drivers. For Epson, this is the Epson TM-U220 Drivers. Select Download, or Skip if it is already installed.
Install QZ Tray. Select Download QZ Tray. Continue stays disabled until QZ Tray is detected. See How to set up QZ Tray.
Select Continue.
Select Back to return to a step, or Get help if you are stuck.
Common questions
Can I print garment tags on my receipt printer?
Can I print garment tags on my receipt printer?
No. Garment tags need a tag printer. The receipt printer prints receipts, laundry bag tags, and bags out labels.
Why is my tag printing faint or not printing?
Why is my tag printing faint or not printing?
The ribbon may need replacing. Turn the printer off, open the top cover, lift out the old ribbon cassette by its sides, press in the new one until it clicks with the turnwheel facing up, and turn the wheel clockwise if the ribbon looks loose. Never touch the print head or the cutter blade, because they can be hot or sharp.
Which paper should I use for tags?
Which paper should I use for tags?
Use tag paper made for your printer. Wet-strength paper works best, because tags go through the cleaning process.
Can I print item notes on the tag?
Can I print item notes on the tag?
Yes, regular tags can include item notes.
Can I print slim shirt tags?
Can I print slim shirt tags?
Yes. The printer supports standard tags and slim shirt tags.
I installed the printer after QZ Tray and it is not found. What do I do?
I installed the printer after QZ Tray and it is not found. What do I do?
Quit QZ Tray from the system tray and open it again so it picks up the new printer.
Does the printer name need to match?
Does the printer name need to match?
Yes. The name in CleanCloud must match the printer name on your computer exactly. If you see “Tag Printer Not Found”, check the name, then select Update.
Can I use a USB tag printer on a Mac?
Can I use a USB tag printer on a Mac?
Yes, the Star SP700 works on Mac with Star’s CUPS driver. Use the Ethernet (webPRNT) version of the Star SP700 for the most reliable setup. For other Star printers, the TSP100 does not work on Mac.
My Star SP700 stopped working after I changed its mode. What do I do?
My Star SP700 stopped working after I changed its mode. What do I do?
Set the printer back to Star mode, which is the recommended mode. This is a dip switch inside the printer. Contact Support if you need help.
Can I print barcode labels for garments on this printer?
Can I print barcode labels for garments on this printer?
No. Barcode labels for garments print on the printer set up under Heat Seals.