Go to More > Hardware > Customer Facing Screen.
What is the customer facing screen?
The customer facing screen is a second display that faces your customer. It shows a live summary of the order, including items, prices, and promos, as your team adds them. When there is no order in progress, it can show a message or a promo. It can also let customers sign release forms on the screen.
You can use a tablet, a second monitor, or a touchscreen. Hardware settings are saved per station.
Customer Facing Screen
Active: Turn the customer screen on or off for this station. It shows a live summary of the order on a second display facing your customer.
Dark Mode: Show the screen with a dark background.
Custom Message: Add your own message to show on the screen when no order is in progress, for example a welcome or an offer.
Show Customer Name: Show the customer’s name on the screen. It starts on Yes. Choose another option if you do not want names visible to others in the store.
Use To Sign Release Forms: Let customers sign release forms on the screen. This requires a touchscreen. Set up your release forms first.
Customer Screen:
Open Screen: Opens the customer screen in a new browser tab. Move that tab to the display facing your customer and make it full screen.
Built-in Promos
Built-in promos show on the screen when there is no order in progress.
Get the App Promo Message: Shows a message that invites customers to get your app.
Give Review Promo Message: Prompts your customers to leave you a review on Google, Facebook, or Yelp. This requires a CleanCloud Grow or Grow+ plan.
Set up the customer screen
Go to More > Hardware > Customer Facing Screen.
Turn on Active and choose your settings.
Select Open Screen. The screen opens in a new browser tab.
Drag the tab to your second display and make it full screen.
Start a new order. You will see the basket on the second screen.
Common questions
Which device can I use as the second screen?
Which device can I use as the second screen?
Any second monitor, or a tablet used as a screen. For Android tablets, use an HDMI monitor or the Spacedesk app. For an iPad connected to a Mac, use Sidecar, but Sidecar does not support touch. On a PC, Spacedesk lets you use an iPad or Android tablet as a screen. An inexpensive Amazon Fire tablet also works.
Can customers sign on the screen?
Can customers sign on the screen?
Yes. Turn on Use To Sign Release Forms. The screen must have touch support. Sidecar on iPad only supports an Apple Pencil, not touch.
The screen is blank. What should I do?
The screen is blank. What should I do?
Check that Active is on. Reload the customer screen tab. The screen shows a live basket during an order, and your message or promos when there is no order.
Why can I not turn on the review promo?
Why can I not turn on the review promo?
Give Review Promo Message requires a CleanCloud Grow or Grow+ plan.