Go to More > Settings > Store Settings > Pickup and Delivery > General to configure how customers book, manage, and receive pickup and delivery orders.
General
Enable Pickup and Delivery: Toggle on to turn on this service. Available on Pro plans and above. Once enabled, your store uses its own drivers to collect and deliver orders.
Account Creation
Account Create Flow: Choose whether customers create an account before placing an order, or place an order first and create an account before checkout.
Assign Customers to Route on Signup: Select No, Let Customer Choose, or Auto-Assign Based on Geofence.
Customer Can Check If Address Is In Geofence before Creating Account: Toggle on to let customers check coverage before signing up. Web booking tool only.
Customer Preferences To Request: Select which preferences to ask customers for at signup, such as starch, detergent, or heat preferences. All options can be customized under Products.
Show Promo Code Box: Select On Sign Up, When Placing Order, or both.
Customer Order Flow
Customer Order Flow: Choose how customers place orders through the web booking tool or app:
Allow Customer to Select Items/Garments: Customers manually select individual products and sections, similar to your POS. This selection can be made optional, so customers can still place an order without choosing specific items.
Customer Only Selects Services: Customers choose from the services you offer. Each service can be set up to ask for the number of bags/items, or to let customers pick from a predefined product list, useful for things like bedding or dry cleaning where more detail is needed. Applies to lockers, in-store, and pickup & delivery orders.
Quick Book with No Selecting of Services/Items: The fastest option. Customers only pick pickup and delivery dates, with order details filled in at checkout.
Ask Customer How Many Laundry Bags To Pick Up: Toggle on to ask customers this at booking.
Order Turnaround
Let Customers Book Delivery Slot: Toggle on to let customers choose their own delivery slot.
How Many Days Of Pickup Slots To Show: Select the default, or a number from 7 to 28.
Allow Pickups From: Set the earliest date and time customers can book a pickup.
Min Hours Between Pickup and Delivery: Enter the fastest possible turnaround. Deliveries can't be scheduled sooner than this after pickup.
Skip Days in Hours Calculation: Select which days, such as Friday, Saturday, or Sunday, to exclude from turnaround calculations.
Customer Changes
Allow Customer To Cancel Until X Hours Before Pickup: Enter the cutoff, in hours, before pickup.
Allow Customer To Edit Order X Hours Before Pickup: Enter the cutoff, in hours, before pickup.
Allow Customer To Edit Delivery Slot X Hours Before Delivery: Enter the cutoff, in hours, before delivery.
Optional App Features
Sell Gift Cards: Toggle on to show gift cards in the web booking tool and app.
Viewable Pricing Page: Toggle on to let customers view your pricing before booking.
