Go to More > Hardware > Payment Terminal.
What is the payment terminal?
The payment terminal is the card reader at your counter. It takes card payments for orders and invoices, so customers can tap, insert, or swipe their card. You connect it to the POS on this page.
The page shows settings for your payment provider, either CleanCloud Pay or Clearent. Which provider and which terminals you can use depends on your country and region.
Hardware settings are saved per station. Set up the terminal on each station that has one.
Before you start
You need a payment integration set up before you can add a terminal.
If you have not set one up, the page shows “No payment integration is set up yet. Set one up in Payment Settings to configure a card terminal here.” Select Payment Settings to open More > Store Settings > Payments & Discounts > Payments and set up your provider. For CleanCloud Pay, select Complete Additional Information under CleanCloud Pay Connection if the page asks for more details.
CleanCloud Pay
If you use CleanCloud Pay, the page shows:
Terminal Model: The model of your card terminal. Choose None if this station has no terminal. Options are AMS1, P400, P400Plus, V400m, S1F2, S1E, S1E2, S1E2L, S1U2, NYC1, SFO1, and P630. The model is printed on the terminal or its box.
Terminal Serial Number: The serial number of your terminal. Enter it exactly. The POS uses it to send payments to the right terminal.
Send Live Basket to Terminal Screen: Shows the order items and total on the terminal screen while your team builds the order, so the customer can check it before paying.
Clearent
If you use Clearent, the page shows:
API Key: The key that connects this station to your Clearent terminal. Enter the key you received from Clearent. Keep it private.
Close Terminal Batch: Closes the current batch of card payments on the terminal. Select it at the end of your day, or when Clearent asks you to, so your card payments are submitted for settlement.
Set up a terminal
Make sure your payment provider is set up in Payments.
Go to More > Hardware > Payment Terminal.
For CleanCloud Pay, choose your Terminal Model and enter the Terminal Serial Number. For Clearent, enter your API Key.
Take a test payment to check the connection.
Related settings
In Payments, turn on Ask for Tip on Payment Terminal to prompt customers for a tip on the terminal.
Common questions
Why does the page say “No payment integration is set up yet”?
Why does the page say “No payment integration is set up yet”?
You have not connected a payment provider. Select Payment Settings and set up CleanCloud Pay or Clearent first. The terminal settings appear after that.
Where do I get my Clearent API key?
Where do I get my Clearent API key?
From Clearent. Contact Clearent or Support if you do not have it.
Where do I find my terminal’s serial number?
Where do I find my terminal’s serial number?
It is printed on the back of the terminal or on its box. You can also find it in the terminal’s settings menu.
My terminal is not taking payments. What should I check?
My terminal is not taking payments. What should I check?
Check the terminal is on and connected to the internet. For CleanCloud Pay, check that the model and serial number match your terminal exactly. For Clearent, check the API key.
Can I use a different terminal on each station?
Can I use a different terminal on each station?
Yes. Each station has its own terminal settings.
Can I take card payments without a terminal?
Can I take card payments without a terminal?
Yes, if your provider supports it. For example, you can charge a customer’s saved card.
How do I ask customers for a tip on the terminal?
How do I ask customers for a tip on the terminal?
Turn on Ask for Tip on Payment Terminal in Payments settings.