Manager (Administrator) Responsibilities:
Dashboard Access:
View real-time job statistics
Monitor pending payments
Track staff performance
Access all reporting and analytics
Core Functions:
1. Staff Management
Add/edit/remove staff members
Assign roles and permissions
View staff activity logs
2. Branch Management
Create and configure branches
Set branch operating hours
Manage branch staff assignments
3. Job Oversight
View all jobs across organization
Monitor job status and progress
Edit job details if needed
Cancel jobs if necessary
4. Customer Management
View all customers
Manage customer information
Track customer vehicle history
5. Payment Management
Process refunds
View payment history
Generate invoices and reports
6. Settings & Configuration
Organization settings (name, logo, colors)
Tax percentage configuration
SMS settings and limits
Feature toggles
7. Analytics & Reporting
View revenue reports
Track job completion rates
Monitor payment trends
Export reports
8. Review Management
View all customer reviews and ratings
Track complaints and feedback
Monitor service quality metrics
Access Level: Full system access.