Operator Responsibilities:
Primary Tasks:
Accept and process jobs
Update job status through workflow
Record service steps and timestamps
Communicate status updates
Available Actions:
1. Job Management
View assigned and available jobs
Move jobs through workflow stages
Record service completion times
Add service notes
2. Job Status Workflow:
Waiting in Line → In Progress → Ready for Pickup → Picked Up
Each transition records timestamp
Service steps marked as complete
3. View Details
Customer information
Vehicle details
Service requirements
Payment status
4. Edit Permissions
Can edit service package (if needed)
Can edit job price (manager approval may be required)
Can add job notes
Limitations:
Cannot process payments
Cannot access financial reports
Cannot modify customer data
Cannot manage staff/branches
Access Level: Job-focused operations