Subscription & Billing
Subscription Information:
Plan Details:
- See current plan in Settings
- Upgrade/downgrade options available
- Billing cycle (monthly/annual)
- Renewal date and amount
Billing Contact:
- Primary billing email
- Invoice delivery method
- Payment method on file
- Billing history accessible
Invoice Access:
- View all past invoices
- Download PDF copies
- Export for accounting
- Download receipts
Payment Methods:
- Update card on file
- Add backup payment method
- Change billing email
- Set renewal preferences
Billing Issues:
- Contact billing support
- Dispute charges if needed
- Update payment method if declined
- Adjust subscription if needed
SMS/Additional Services:
- SMS quota and overage charges
- Additional user seats
- Premium features add-ons
- Support level pricing
Account Security
Keeping Your Account Secure:
Password/PIN Security:
- Never share PIN with anyone
- Change PIN periodically
- Use strong, unique PIN
- Report compromised PIN immediately
Session Security:
- Log out after use
- Don't leave account open unattended
- Use password manager for security
- Enable two-factor if available
Data Protection:
- Secure network for access
- VPN recommended for public WiFi
- Keep device software updated
- Antivirus/malware protection active
Account Recovery:
- Keep recovery email updated
- Note recovery questions answers
- Save backup codes if generated
- Have alternative contact method
Suspicious Activity:
- Report unusual access immediately
- Change PIN if suspected compromise
- Check account activity logs
- Contact support if breached