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User Guide: How to Use ACM
Sending Messages to Resident Contacts
Sending Your First Message to Resident Contacts
Sending Your First Message to Resident Contacts

New user of ACM? This is a great place to start to learn how to send your first message!

Kristi Aruja avatar
Written by Kristi Aruja
Updated over a week ago

Sending Your First Message:

The following video will provide you with a quick run-through of how to log into the application and send your first message.

There are two options for sending messages from the Automated Care Messaging app:

  1. Composing a new message

  2. Using a pre-existing template.

A template is a message option that has been pre-loaded with existing content.

Follow these 4 simple steps to send your message:
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NOTE: We highly recommend that you send yourself a voice, text, and email TEST before sending a message. This will allow you to preview exactly what your targeted contacts will receive.

Who will receive the messages, and how (voice, text, or email)?

Automated Care Messaging sends voice, text, or email messages to family members of residents in a given facility and/or unit. The communication method and recipient list will depend on a number of factors:

  1. Your organization’s preferred contact settings

  2. The contact information available in your EHR,

  3. Individual contact preferences.

Messages are sent to resident contacts based on their Contact Type as listed in PointClickCare or rules specified by your organization during implementation (when using another EHR).

NOTE: We will only ever deliver one message per contact (voice, text, or email).

For any message that your organization will send, you only need to compose one version of the communication, and we will automatically convert your message to be delivered via the applicable mediums.

Priority vs. All Contacts

When sending a message, you will be presented with a final confirmation which includes a setting for Priority or All contacts.

  • Priority contacts will follow your organization’s default setting to send typical notices to family members. By default, Cliniconex sets this to 2 contacts per resident (if available).

  • All contacts will tell our system to send the message to as many contacts as possible. Only specific excluded contact types, such as Billing contacts, will be ignored.

  • NOTE: We recommend that you use this setting sparingly and only in case of an emergency.

What's Next?

Learn how to use and create Templates, access Reports, or take a deeper dive into our message settings.

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