Sometimes, life happens and payments fail. The great news is that on our Established plan, you can use sequences to let your members know what's happened so you can ensure that everything goes smoothly when you retry.
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First, let's head over to "Sequences" and click "New Sequence": 

Next, you'll want to choose "Starts on" > "Payment Failure": 

Then, give your sequence a title for your own reference. This can be as simple as "Failed Payment Message": 

Next, drag and drop the blank template into the sequence so we can begin to compose your message: 

You can choose the timeframe that you'd like the message to be sent after failure (or tick "send immediately" if you'd like it sent as soon as the payment fails. You can also set the reply address to your gym's address, so that if the member replies, it will go to your inbox: 

Now, to compose the message as you would a regular message* - You can use the yellow merge tags by clicking on them to insert them into the message. They will pre-fill based on who the message is sent to, so you can add a feel of customization:
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Don't forget to scroll down and save your sequence! If you select Save + Activate, this will mean that your Sequence will now be active. You can choose to Save your Sequence and set it to active at a later time.

Toggle button to Active (green) to set the Sequence active.

Congratulations! Your members can now get notified of failed payments, and you can get back to doing what you love instead of chasing them up!
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