There are rules in the event and/or memberships that limit the number and type of memberships that are able to attend events.
Event:
When the event is set up, the following sections can limit class numbers. If the number has been reached, any further bookings will be unsuccessful. If members are unable to book an event despite having the appropriate membership, check the following:
Event Type Alignment: Ensure the event type matches the membership’s attendance access. For example:
If a membership grants access to events with event type of "Advanced," but the event is set to a different type (e.g., "Juniors" or "Pee Wees"), members will not be able to book the event.
To resolve this, edit the event and set its type to match the membership’s attendance access.
Membership Settings: Verify that the membership includes the correct access permissions for the event type.
Type: The type of event can be set to only allow certain memberships access to the event. This works in conjunction with the limitations that can be set up in the membership profile.
Martial arts studios can also limit the style of class here.
Max attendees allowed: This will limit the number of attendees that can be booked into a class.
To link membership purchases to automatic event booking from the calendar, enable the Link from Website Calendar option via Book and Pay tab on the membership plan list page. When this setting is active:
Members attempting to book an event from the calendar will be prompted to purchase the required membership if their current membership does not grant access.
Upon purchasing the membership, they will be automatically booked into the event. Without this setting enabled, members can only purchase the membership, and they will not be added to the event automatically. Ensure this option is turned on to streamline the booking process..
Max prospects allowed: This will limit the number of free places that are available in the class.
Memberships:
There are various ways that a membership plan can be set up to limit the classes that a member is allowed to attend.
Membership start date: Members will not be able to book into events that occur before their membership start date.
Expiration/end date: If the membership has expired the member will not be able to book into an event.
Class access
Number of classes: The number of class attendances allowed for the membership can be set to unlimited or specified to limit the number.
Frequency of classes: The membership can be set to limit the frequency that a member can attend a class (e.g. one class per week).
Event Type: The type of class that a member can attend can be limited. Martial arts studios can also limit the style of class here.
For any further questions or queries, please don't hesitate to contact support via support@clubworx.com