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Clubworx User Guide
Managing Your Members
Why aren't my member attendances being deducted from their membership?
Why aren't my member attendances being deducted from their membership?

Common reasons why attendances are not being deducted such as general attendance and how to amend them so that they are.

Tahlia avatar
Written by Tahlia
Updated over a week ago

If you are experiencing member attendances not being deducted from memberships, first check your method for event check-ins.
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The correct kiosk:

When using the kiosk, ensure that the class kiosk mode is being used rather than general kiosk. The general kiosk is intended for check-ins for the facility and will not count check-ins towards an event. The class kiosk which is intended for events will record attendance. 

Another area to check is your event settings. If the "Free class" toggle is set to "yes", this will not deduct an attendance from the membership. To check this setting, open the calendar, select the event in question, click "edit event" and change free class from yes to no.
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