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Trouble viewing client videos

Troubleshooting tips for viewing client-uploaded videos in CoachRx.

Are you having trouble viewing client videos in CoachRx?

There appears to be an issue in the v115 release of Google Chrome that causes some videos to show without an image (black screen) but you can hear the sound.

You will need to update Chrome to the latest release to fix this issue.

How to Update Chrome

  1. Open Google Chrome on your computer

  2. Click the three-dot menu in the top right corner

  3. Go to Help and then About Google Chrome

  4. Chrome will automatically check for and install updates

  5. Click Relaunch when the update is complete

If you have any questions, please email coachrxsupport@opexfit.com

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