Coaches and Clients
Do clients receive their setup email immediately or on their start date
Do clients receive their setup email immediately or on their start date
Your clients get the email immediately, and also access to the app. However, payments will only be charged on the start date.
You can technically remove app access after they have confirmed - but we don't recommend. The client will see a “your access has expired” message when opening the app, which isn’t a great experience.
We recommend giving them access right away, and simply wait to add their meal and training plans.
Can I Send the Onboarding Form Before Activating a Client?
Can I Send the Onboarding Form Before Activating a Client?
No: the onboarding form is part of the client app. The client needs to be registered and have app access before they can fill it out.
Can clients start automatically after accepting an offer?
Can clients start automatically after accepting an offer?
Yes: You can choose if clients should start automatically after accepting an offer by adjusting the setting in Settings --> Account.
If automatic start is enabled, the client will be activated automatically according to your setup. If disabled, you start the client manually when you're ready.
Do you have default workout templates I can start from?
Do you have default workout templates I can start from?
Not currently: you build programs from scratch using the exercise library. You can save your own programs as templates to reuse across clients.
Where do my clients find their programs?
Where do my clients find their programs?
Everything lives in the client app - workouts, nutrition, check-ins, and messaging. Clients do not need to log into a website.
Can I add more coaches to my account?
Can I add more coaches to my account?
Yes: go to Settings → Team and invite them by email. You choose what role and access level they get.
Can coaches use the mobile app?
Can coaches use the mobile app?
Yes, it is the same app; simply sign in with coach email/password.
How do I test the client app?
How do I test the client app?
You can create a new client with a different email than the coach account, then log into the mobile app as that client (same app). This way you can test and see the full client experience.
Can I customize the emails sent to clients (invitation / onboarding)?
Can I customize the emails sent to clients (invitation / onboarding)?
Yes. Go to Settings → Email and edit the templates there.
Payments
Can I use my existing Stripe account?
Can I use my existing Stripe account?
Yes, but if you are coming from another platform, double-check that your old branding is not showing in Stripe. We recommend reviewing your Stripe account settings after connecting.
Generel Settings
Why is my client showing as 'Pending' instead of 'Active'?
Why is my client showing as 'Pending' instead of 'Active'?
You decide what triggers the Pending → Active transition in your account settings:
Go to Settings → Account
Scroll down to the General section
Find Client activation ("How clients transition from pending to active")
Choose the option that fits how you work
Can I use Coachway in my own language?
Can I use Coachway in my own language?
In the coach platform (browser)
The coach platform is available in your own language. It’s set automatically, and you can change it under Edit profile. Dates, weekdays and standard meal names follow your language too. See Languages in Coachway.
Can I send a waiver separately from the onboarding form?
Can I send a waiver separately from the onboarding form?
Each client gets one onboarding form. For a waiver or terms, use Settings → Account → Business → Legal documents and paste your document link in Terms and conditions - clients accept it when they create their account.