PAX Terminal Troubleshooting

Use the steps below to troubleshoot common issues with your PAX A80, A77, A800, or A920Pro terminal.

General Troubleshooting Steps

Restart the Device
- Hold the power button until the screen turns off
- Wait 5 seconds, then power it back on
Check WiFi Connection
- Slide down from the top of the screen to access the Settings menu
- Tap the WiFi icon
- Confirm that the device is connected to the correct network
Check for App Updates
- Ensure Corksy POS and payment apps are installed and visible
- If they appear missing or outdated, email hardwaresupport@corksy.io
Verify Admin Password
- Default PAX admin password: pax9876@@

Error Code	Description	Action Required
`00`	Approved (not an error)	No action needed
`95`	Communication error	Check WiFi connection and restart the device
`54`	Expired card	Ask customer for a new card
`91`	Issuer unavailable	Retry transaction or try a different card
`96`	System malfunction	Restart the terminal and try again
`ER01`	Payment app not installed	Contact Corksy Support to reinstall apps
`ER02`	Device not initialized	Contact Corksy Support for remote device config

Stripe terminals must be paired via Corksy POS and be connected to the same network.

Restart the Terminal
- Swipe from left to right on the screen
- Tap Settings > Restart Device
Check Network
- Tap Settings from the side menu
- Confirm WiFi is connected
- If needed, rejoin the network using your local WiFi credentials
Unpair and Re-Pair
- Go to Settings > Register Stripe Terminal in Corksy POS
- Remove the terminal
- Generate a new pairing code from the device
- Reconnect with the new Registration Code

Error Message	Meaning	Solution
`Device Not Connected`	Terminal is not on the same network	Reconnect to correct WiFi network
`Invalid Registration Code`	Code expired or entered incorrectly	Generate a new code from the terminal
`Failed to Initialize Reader`	Corksy unable to link with terminal	Restart the POS session and re-pair the device
`Card Read Error`	Card was not read successfully	Retry, or try another payment method
`Reader Offline`	Terminal lost connection mid-transaction	Reconnect to WiFi, restart, and retry

Need More Help?
If you've followed the above steps and still experience issues:

For PAX terminals, contact hardwaresupport@corksy.io
For Stripe terminals, restart and retry setup via POS. If problems persist, email hardwaresupport@corksy.io