How Tracking Numbers Work in Corksy

Creating and Applying a Tracking Number

From your Corksy admin portal, go to the Orders tab
Locate the unfulfilled shipping order
Click Actions or the pencil icon to open the order
To manually enter tracking:
- Click Fulfill Item
- Enter the Tracking Number and Shipping Carrier
- Click Fulfill

From the open order, click Create Carrier Postage Directly
Select the Package Type (this will calculate total weight including packaging)
Select your preferred Shipping Carrier (UPS, USPS, FedEx, or GLS)
Choose the:
- Shipping Service
- Ship Date
- Label Size
- Image Format
Click Buy and Print Shipping Label

Once purchased, tracking details will automatically be added to the order

When the order is fulfilled using either method, an automated Order Fulfilled notification is sent to the customer, including tracking details.

If tracking was manually entered via Fulfill Item, the notification Order fulfilled via external postage will be sent which automatically includes the entered tracking info.
If a shipping label was created via Create Carrier Postage Directly, the notification Order fulfilled via direct carrier postage will be sent which automatically includes the entered tracking info.

To edit these notifications visit the Corksy admin portal → Settings → Notifications → Click on the name of the notification → Edit → Save.

Customers can view tracking information on your website:

To create a new tracking number or re-purchase a shipping label:

Go to the Orders tab within the Corksy admin portal and open the fulfilled order
Click Actions → Mark as Unfulfilled Without Notification
Once unfulfilled, follow the steps to either:
- Enter a new tracking number manually via Fulfill Item, or
- Create a new label via Create Carrier Postage Directly