Does the child in a Family need an email address?
No, a child does not need an email. If a child does not have an email address in their profile, emails sent to the child go directly to the primary / spouse email addresses on file. If the child does have an email on file, messages sent to the child go to that address.
Can a child log in to the member portal and book courts?
It depends. If a player with the Parent role in the family wants to give a child the ability to log in to the member portal and book facilities, the parent, or a system user, must configure two settings:
Go to the profile page, click the Login tab, and then:
Check the Allow Child Login box.
Enter the child's email address (to log in).
Click Save Changes.
Can I block a child from making purchases on the account?
Yes, you can. Ask a system user to configure this setting:
Go to the child's profile page and click the Details tab.
Scroll down to the Charge to Account Not Allowed on POS line and uncheck the box. If the box is checked, the child can charge POS transactions to the family account.
Click Save Changes.
We detached a child from the Family, and that player lost all their event registrations. Can we undo that action?
When you detach a player from a family, CourtReserve leaves that member on the Family page but changes the status to DETACHED.
Due to the complexity of moving data, CourtReserve keeps the detached member's profile page and changes the membership status to Inactive. However, the profile has no financial or event history. To re-join those lost events, the player must sign up for a membership plan and then re-register for the events.
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Watch this video and learn more about detaching a family member.
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