INTRODUCTION
Feature Summary: Family and Child Accounts allow primary account holders to manage an entire household’s booking, billing, communications, and participation from a single centralized family profile.
Use Cases:
Parent-Controlled Access: Parents can grant or restrict login abilities for children, controlling whether minors can access the member portal independently.
Centralized Billing: All charges roll up to the primary account holder. System users can adjust permissions to allow or restrict POS account charging for children.
Communication Management: Without a child email on file, the parent receives all notifications—ideal for younger kids or households managing communications centrally.
Junior Program Enrollment: Families can easily register children for camps, clinics, and junior programs under one household account.
Account Changes or Departures: If a child ages up or becomes independent, detaching them creates a clean family profile and new member account for the child.
FREQUENTLY ASKED QUESTIONS
Does the child in a Family need an email address?
No. A child does not need an email address in their profile. If a child does not have an email on file, any messages sent to the child will automatically route to the primary or spouse email addresses. If the child does have an email in their profile, messages sent to the child will be delivered directly to that address.
Can a child log in to the member portal and book courts?
It depends. If a parent (or another player with the Parent role) wants to give a child the ability to log in to the member portal and make bookings, a parent—or a system user—must enable two settings:
Go to the child’s profile page and open the Login tab.
Check Allow Child Login.
Enter the child’s email address (used for logging in).
Click Save Changes.
Admin perspective:
Additionally, when adding a new family member, there is an Allow Child to Login field:
Member perspective:
In the member portal, primary account holders can manage this directly from the My Family page:
Can I block a child from making Point of Sale purchases on the account?
Yes. The member cannot directly but a system user can update this setting:
Go to the child’s profile page and open the Details tab.
Scroll to Charge to Account Not Allowed on POS.
Uncheck the box to block POS charges.
Click Save Changes.
We detached a child from the Family. Can we undo that action?
The Detach Family Member feature allows CourtReserve system users to remove a player from a Family account. When a player is detached, a new, standalone member profile is automatically created for them and the player loses the link to the family account. Read the detailed steps here for this action.
Because of the complexity of moving data, the detach action cannot be undone.
