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How to reset your password

How to reset your password and what to do if the reset email does not arrive.

Updated this week

If you cannot remember your password, you can reset it from the sign-in page. If the reset email does not arrive, check your spam or junk folder first. If you still do not see it, contact our support team and we can help reset your password.


How to reset your password

  1. Go to the sign-in page.

  2. Click Forgot Password.

  3. Enter the email address connected to your account.

  4. Check your email for a password reset message.

  5. Open the message and follow the link to create a new password.


If you do not receive the reset email

Before contacting support, please check:

  • your spam or junk folder

  • that you entered the correct email address

  • any filtered folders such as Promotions or Updates

If you still do not see the reset email, start a conversation with our support team and we will help reset your password.

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