I do not see Payouts in Creally
I do not see Payouts in Creally
Payouts may not be enabled for your company yet. Contact your Creally customer success manager or Creally Support.
I could not connect Talentir
I could not connect Talentir
Return to the Payouts setup page and select Connect Talentir again.
Before retrying:
use the same browser and session from start to finish
make sure your browser, ad blocker, or company proxy is not blocking the redirect and
approve the connection when Talentir asks for permission.
If the error continues, send Creally Support a screenshot and the exact error code shown on the red Couldn't connect Talentir card.
My business verification is still in review
My business verification is still in review
Talentir reviews the information and sends the decision by email. Select Refresh status in Creally to check the latest result.
If the status is Denied, select Restart KYB and submit the verification again. Contact Creally Support if you need help reopening the verification screen.
I transferred money, but the wallet balance has not updated
I transferred money, but the wallet balance has not updated
Check the following:
Did you include the exact Reference in the transfer?
Did you send the correct currency to the matching bank details?
Has it been less than 1-3 business days? If so, the transfer may still be processing.
Select Refresh balances to request the latest balance.
If the Reference was missing or the transfer is still not visible after the expected processing time, contact Creally Support. Include the transfer date, amount, currency, and a payment confirmation, but do not send bank login details.
Payouts is showing the Fund wallet step again
Payouts is showing the Fund wallet step again
This can happen when your wallet balance reaches zero. Add funds to the wallet. Your previous payouts and history have not been deleted and will become available again after the wallet is funded.
The creator did not receive the claim email
The creator did not receive the claim email
Open the payout details.
Check the Claim email field.
Confirm that the recipient email is correct.
If the email is marked as sent, ask the creator to check spam or junk folders.
Select Resend claim email to creator if the action is available.
If the field says Not delivered yet, Creally is retrying automatically. Contact Creally Support if it does not update.
The payout is stuck in Needs your approval
The payout is stuck in Needs your approval
The payout has not been approved yet. Select Approve payouts or open the payout and select Approve on Talentir.
The person approving it must be a member of your Talentir team.
I approved the payout, but the creator has not received the money
I approved the payout, but the creator has not received the money
Check the current status:
Waiting for the creator means the creator still needs to open the claim link and submit their payment details.
Paying out means Talentir is transferring the money.
Open the payout Timeline to see whether the creator opened the claim link and submitted their details.
The amount in Talentir is different from the amount in Creally
The amount in Talentir is different from the amount in Creally
This normally happens when the payout currency is different from the wallet currency. Talentir converts the amount using its exchange rate. The approval screen shows the exact amount that will be deducted from your wallet.
The creator is unsure whether the claim email is legitimate
The creator is unsure whether the claim email is legitimate
The claim page is hosted by Talentir. It may use a talentir.com domain or your company's configured white-label domain and may show Powered by Talentir. This is expected.
The creator should only use the personal claim link from the payout email. They should never send bank details or tax information by email or in a Creally conversation.
My Talentir session has expired
My Talentir session has expired
Select Reconnect on the Payouts page and authorize the Talentir connection again. Creally cannot reconnect the account on your behalf.
The status has not updated
The status has not updated
Most payout statuses update immediately or within five minutes. Wallet balances and business verification statuses may take up to one hour unless you refresh them manually.
If the delay is longer, contact Creally Support.
The status has not updated
The status has not updated
Most payout statuses update immediately or within five minutes. Wallet balances and business verification statuses may take up to one hour unless you refresh them manually.
If the delay is longer, contact Creally Support.
What to send Creally Support
What to send Creally Support
To help us investigate, include:
the creator's email address
the payout amount and currency
the current payout status
a screenshot of the payout details or error and
the exact error code, if one is shown.