There are times when a customer of yours will request service on a location that either doesn't yet have an address (like a new development) or that the customer didn't or couldn't give you the address at the time. This can make it difficult to ensure that the customer's information is entered correctly, but fortunately CRO has solutions for you!
When your customer contacts you for service, there will be -some- kind of information they give you for the service location. That can be a latitude and longitude, a cross street or even just a reference to a building or lot in your area.
In the event that they give you latitude and longitude coordinates then your job is not as complex as it looks: you can enter latitude and longitude values, alone, as a customer's service location. However, you cannot use that for their billing account (invoices cannot be sent to latitude and longitude coordinates).
If you have even less information than that to go on (like a cross street or a building/lot in your area), then as long as you can find that location on your map, you can get them properly placed. To do that, you'll want to go into the address entry screen and then, on the map, you'll need to RIGHT-click on the map (not click with your left mouse button). That will instantly position the customer's job site at the precise place that you right-clicked.
That will, in fact, provide you the latitude and longitude of that location automatically, putting you right back into the position mentioned above! At that point, you can add your service location and send a truck out there right away. The directions offered in the CRO driver's app will direct them to precisely where you right-clicked.