The 'Waiting to Sync' screen is what fans see after enabling permissions and before the Light Show begins. CUE recommends customizing this screen with clear, reassuring messaging to prevent confusion and keep fans engaged. Recommended messaging includes: 'Thank you for enabling permissions. Keep this browser open and stay on this screen — the admin will start the Light Show soon. Your participation is essential to the success of the show!' This guidance helps set expectations and prevents fans from wondering if they're on the correct screen or if something is broken, which could cause them to navigate away and miss participation. Additionally, complement this on-screen messaging with in-venue PA announcements that reinforce the timing and importance of staying connected.
