FAQs
Quick answers to the most common questions
132 articles
- Do fans need to keep the app open and on the correct screen for the Light Show to work?
- What connectivity do fans need to participate in CUE's web-based Light Show?
- What is the ideal duration for a Light Show activation, and how much script time does it require?
- How many pre-programmed songs are available in CUE's Light Show library?
- What types of content can be displayed on fans' phone screens during the Light Show?
- What participation rate is needed for a Light Show to look impressive, and what rates does CUE typically see?
- Can we display lyrics on fans' phone screens during a Light Show for sing-along moments?
- Can we use custom audio for the Light Show, including our fight song or alma mater?
- What is Global Sync mode in CUE's Light Show, and how does it work?
- Can fans join the web-based Light Show early and have their phone automatically activate when the show starts?
- Can the web-based Light Show be stopped and restarted multiple times during an event?
- Can the Light Show create a sparkle or random flickering effect instead of having all phones flash in unison?
- Once a fan enables permissions for the app-based Light Show, do they need to re-enable them for future games?
- How does CUE's ultrasonic audio trigger technology work for the app-based Light Show?
- Will the web-based Light Show work in large outdoor stadiums where the audio tone synchronization was unreliable?
- What file formats, size limits, and specifications are required for Light Show on-screen content?
- Does the web-based Light Show reduce the promotional burden on our marketing team before events?
- Does the web-based Light Show support haptic feedback on iOS devices?
- Can colored filters be distributed to fans to enhance the Light Show visual effect?
- Can I use animated GIFs or spinning logos in the Light Show on-screen content?
- What should I consider when positioning the Light Show QR code on screens with potential obstructions?
- Can CUE provide the MP3 audio files for library Light Show tracks so we can play them through our sound system?
- Can I customize the permission screens that fans see during the Light Show onboarding flow?
- Can different Light Shows at the same venue display different on-screen content, for each event?
- Can I start the Light Show instance before the show begins, or do I need to wait until the exact moment?
- How much time do we need to give fans to scan and join the web-based Light Show?
- What is the most common user error that causes Light Shows to fail?
- How do I train fans to participate in Light Show activations consistently across multiple sports?
- Is there a limit to how many images or graphics can be displayed on fans' phone screens during the Light Show?
- Can the Light Show be programmed to non-musical content or without synchronization to a specific track?
- What are the iPhone model and iOS requirements for CUE's web-based Light Show?
- How do I add colored backgrounds to the Light Show that flash behind my logo?
- What are the best moments and practices for running a Light Show at our event?
- What should I do if a library track's light programming appears incomplete or stops partway through the song?
- Should we run a Light Show at a daytime fixture?
- Can the Light Show be used to highlight or recognize a specific subgroup within a larger audience?
- Why doesn't CUE recommend adding data collection or sign-up forms to the Light Show experience?
- How does the deep link QR code work to support both app users and non-app users?
- What synchronization technology does CUE use for Light Shows?
- Does CUE's Light Show require camera and microphone permissions, or just camera?
- Where can I redirect fans after the Light Show ends?
- How does CUE coordinate Light Show timing with live bands versus artists using backing tracks?
- What messaging should I include on the 'Waiting to Sync' screen?
- How do I add custom fonts to the Light Show experience?
- Can the Light Show be programmed to match our team's official anthem or a custom song?
- Who is responsible for music licensing and copyright clearance for custom Light Show tracks?
- What image specifications should I use for Light Show on-screen content to ensure it displays correctly across different phone models?
- Can the Light Show colors flash and change along with the beat of the music?
- Can the Light Show waiting screen be customized for different artists performing at the same event?
- Can we create a custom Light Show track based on songs our fans have chosen through consultation?
- Can we create different Light Show graphics and branding for different artists performing at the same event?
- Can I extend Light Show content beyond the end of the song, such as adding a countdown to fireworks?
- What's the best way to format a logo for the Light Show on-screen content?
- What are the different flashlight strobe options available when programming a Light Show?
- Can we choose our own music for the Light Show?
- How do I provide feedback on Light Show flash programming, and how editable is it after initial creation?
- Can I program images to strobe or flash between two different images during the Light Show?
- What is the recommended workflow for programming Light Show design elements?
- How do layers work in the Light Show timeline editor?
- Can the Light Show flashlight color be changed to match our brand colors through the software?
- Should Light Show on-screen graphics have transparent backgrounds or solid backgrounds?
- What is the Match Flashes feature in Light Show programming?
- Can the Light Show automatically cycle through multiple brand colors on fans' phone screens?
- What's the minimum effort required to set up on-screen content for a Light Show?
- Will opposing team fans or away supporters participate in the Light Show?
- How should we time our Light Show if fans arrive late or attendance builds gradually throughout the event?
- Why might participation drop when running a second Light Show song later in the same concert?
- Can the Light Show work effectively at events with smaller attendance numbers or lower-than-expected turnout?
- What if the artist won't stop their performance to promote the Light Show QR code to fans?
- Can the app-based Light Show be used to drive team app downloads?
- Should we use the Light Show for multiple artists at the same event, or reserve it for just the headliner?
- Where are fans looking during the Light Show‚ at their phone screens or at the stadium?
- Should we include a strobing warning or disclaimer in our Light Show experience?
- Does stadium size affect how impressive the Light Show looks?
- What does a Light Show look like when participation is lower than expected?
- Is CUE's Light Show accessible to all ages, including grandparents at graduation ceremonies?
- Can the Light Show be used thematically to represent hope, light, or other symbolic messaging at charity events?
- Why is the QR code-based Light Show easier for one-off events compared to app-based versions?
- Will fans need to rescan the QR code if they lock their phone between the Light Show promotion and the actual activation?
- What is paparazzi mode in CUE's Light Show?
- Can the Light Show be used at outdoor amphitheaters and theatrical venues, not just sports stadiums?
- Does the Light Show capture analytics on fan participation?
- How do clubs distribute colored flashlight stickers to create multi-colored Light Show effects?
- Can the Light Show microphone permission be disabled to reduce friction for fans joining?
- Does the Light Show require all phones to display the same content, or can different phones show different things?
- How does the operator trigger the web-based Light Show to start?
- Can CUE's Light Show prizing be combined with the web-based Light Show experience?
- Can the Light Show redirect to a sponsor website, donation page, or other external URL after the show ends?
- Why is the QR code-based Light Show easier than requiring fans to download an app?
- Should we add data collection to the Light Show, and what's the best way to collect fan data during a Light Show activation?
- Can the Light Show QR code link be distributed via push notification through our event app instead of displaying it on screens?
- How do I add prizes to a Light Show activation?
- Can the Light Show be integrated into the walkout sequence or hype video that plays before kickoff?
- How should we test the Light Show before our live event?
- What happens if someone joins the Light Show late‚ will their phone catch up to everyone else?
- How do I preview what the Light Show will look like on fans' phones while programming?
- What should I do after each Light Show performance to prepare for the next one?
- Can the Light Show be used as an introduction for a performer coming on stage?
- How do I coordinate starting the Light Show when I don't have an integrated dashboard system?
- How long does it take a CUE programmer to create a Light Show for a new track?
- Do we need to add legal opt-in language or consent checkboxes for advertising shown on fans' phones during the Light Show?
- How much bandwidth does each phone need to participate in CUE's Light Show, and what determines the data load?
- Can I operate the Light Show from the same laptop I use for other tasks during the event?
- Why is it important to disable Wi-Fi on the computer triggering the Light Show?
- Where do I configure the sync mode settings to reduce permission steps in the Light Show?
- How do I export and backup my Light Show timeline programming?
- Can CUE train multiple people on my team to operate the Light Show as backup?
- Should I close the Light Show admin page on other computers before running it live on game day?
- What does day-of operation look like for running CUE's Light Show at an event?
- What does the Clear Board button do in the Light Show editor, and should I use it?
- What are some tips for coordinating the Light Show with our DJ or audio operator?
- Will audio play on other team members' computers if someone else triggers the Light Show?
- What analytics and engagement data can CUE provide for app-based Light Show activations?
- Should we practice the Light Show at our venue before running it at a live event?
- What kind of sponsor inventory does the Light Show deliver beyond just the activation itself?
- Do I need to reconfigure the Light Show for each game, or does it persist between events?
- How do I upload my hype video and sync it with the Light Show?
- Can I embed the Light Show audio trigger into a hype video so it all plays together?
- Do I need to click anything in the CUE platform before the Light Show audio plays, or will it sync automatically with the web-based show?
- What happens to the Light Show if a fan loses cellular connectivity during the show?
- Can I preview what the Light Show will look like before going live?
- Can CUE's Light Show be synchronized with drone show video content and other pre-existing video?
- What promotional strategies help maximize Light Show participation rates?
- What permissions do fans need to grant to participate in the Light Show?
- Why might Chrome on iOS cause issues with CUE activations compared to Safari?
- What in-venue signage strategies help maximize Light Show participation?
- How should we promote and execute the Light Show to maximize fan participation?
- What screens do fans see when joining a web-based Light Show?
- How do concert artists typically explain and promote the Light Show to their audience during a live performance?
- Can I disable the countdown that appears on fans' phones when I click Start?
- Can CUE's Light Show be paused or stopped immediately if there's an emergency show stop?
- Can I upload my intro video to help sync the Light Show with our existing visual effects?