Datacapt locks an account after five wrong login attempts. This is a security measure, and it is deliberate: the point is that repeated guessing stops working.
Only an administrator can unlock you
There is no self-service unlock, and nothing in your inbox will do it. Contact the person who administers Datacapt at your organization. They can reopen your account from the users list.
⚠️ Warning: resetting your password does not unlock a locked account. If you have already hit five wrong attempts, the Forgot password link will not get you back in, however many times you use it. The lock has to be lifted first.
If you are not locked out, just stuck
If you have not made five wrong attempts and simply cannot remember your password, you do not need an administrator. Use Reset my password instead.
💡 Tip: if you are not sure how many attempts you have made, stop and reset rather than trying once more. A reset takes two minutes and you can do it yourself. An unlock depends on somebody else being at their desk.