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How to Get Support for Appointments Marketing Suite

Contact Appointments Support through in-platform chat or email support. Prepare the right information, try quick troubleshooting steps first, and expect responses within one business day.

Written by Sabrina Herrera

📝 Overview

When you need help with the DaySmart Marketing Suite, we're here. This article explains how to reach support, what information to have ready, and what to expect.

💬 How to Contact Support

The easiest way to reach us is through the Suite itself:

🎯 In-Platform Support

  1. Log in to the DaySmart Marketing Suite.

  2. Click the ? (Help) icon in the bottom right corner.

  3. Choose Contact Support.

  4. Describe your issue and click Send.

A support specialist will respond to your ticket as soon as possible.

📧 Email Support

You can also email our support team directly at appointments-support@daysmart.com — they route to our help desk and will prioritize your request.

📍 What to Prepare

When you contact support, include:

  • Your account name / organization — Helps us look up your account

  • What you were trying to do — Give us context (e.g., "I was trying to send an email campaign to my 'Hot Leads' list")

  • What went wrong — Describe the issue (e.g., "The campaign failed to send" or "I can't see my contacts in the CRM")

  • Screenshot or error message — If you got an error, copy the message or take a screenshot

  • When it happened — Note the time and date

  • What have you already tried — Let us know what troubleshooting steps you've taken

🛠️ Common Issues & Quick Fixes

Before reaching out, try these quick checks:

Can't log in?

  • Confirm you're using your Site Admin credentials (SSO).

  • Clear your browser's cache and cookies, then try again.

  • Try a different browser.

Missing contacts in my CRM?

  • Confirm forms are embedded and active on your website.

  • Check that conversations are being captured (go to Conversations and look for recent chats).

  • Remember: The CRM only populates with data from conversations, form submissions, or manual additions.

Campaign didn't send?

  • Check that your list has contacts (empty lists can't be sent to).

  • Confirm you selected Send or Schedule (don't just save as draft).

  • Verify contacts haven't unsubscribed or been marked as invalid.

Avatar didn't update?

  • Try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).

  • Log out and back in.

SMS not sending?

  • Confirm you've completed SMS registration (go to Administration > Phone number settings).

  • Check that SMS is enabled on your channels.

⏱️ Support Response Times

We aim to respond to all support requests within one business day. Critical issues may be prioritized faster.

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