At DaySmart, we partner with Stripe to ensure that your processing runs smoothly. We understand that sometimes things can go wrong, and we're here to help! Below are some tips on how to troubleshoot specific issues. Let’s get through this together!
When you have issues processing a payment, make sure to always check:
Is the card's chip facing upward?
For tap to pay, is the card/mobile device within 4 centimeters of the reader and above the tap to pay icon?
Is there anything stuck in the card slot?
Is there a Stripe outage? Status page
Errors & Issues
The device is stuck updating.
The device is stuck updating.
Please restart the Device.
Follow the Factory Reset steps below.
Restart the Device
BBPOS WisePOS E
BBPOS WisePOS E
On the right side, press and hold the power button
Two options will pop up on the screen. Select Restart
Click OK on the pop-up.
Stripe Reader S700
Stripe Reader S700
On the left side, press and hold the power button
Two options will pop up on the screen. Select Restart
Click OK on the pop-up.
Stripe Reader M2
Stripe Reader M2
On the left side, press and hold the power button
Continue holding until all 4 dots have turned off.
Release and press the power button again to power back on.
BBPOS WisePad 3
BBPOS WisePad 3
Press and hold the power button on the right side of the numpad
Release and press the power button again to power back on.
Reconnect the Internet / Bluetooth
BBPOS WisePOS E & Stripe Reader S700
BBPOS WisePOS E & Stripe Reader S700
Swipe from left to right.
Click Device Settings, enter the Admin Pin 07139
Select Network, then click on your location's network.
Press Forget network, and again on the pop-up to confirm
Select your location's network.
Enter the password, then click Join.
Stripe Reader M2 & BBPOS WisePad 3
Stripe Reader M2 & BBPOS WisePad 3
In the DaySmart mobile app, click More… at the bottom right, then Settings at the bottom.
Click Credit Card Processing Settings
Click Credit Card Device Settings.
Select your device
Click Remove Device, and Yes
Go into your device's Bluetooth settings.
In your devices Paired Bluetooth list, look for your device.
This should be the serial number, which you can find on the back of the device, unless changed.
Click on your device and Forget this Device.
Once your device is forgotten, you will need to reconnect to DaySmart. You can follow our getting started article.
Factory Reset
BBPOS WisePOS E
BBPOS WisePOS E
Swipe from left to right.
Click Device Settings, enter the Admin Pin 07139
Select Advanced
Click Factory Reset, then Reset Device
Stripe Reader S700
Stripe Reader S700
Hold down both side buttons for 15 seconds.
The reader will then prompt you to confirm the factory reset; select yes.
Once the device is ready to be set up again, you can follow our getting started article for your software.
Still having issues?
Restarting the phone/tablet or computer
If you're on a phone or tablet, you can also try reinstalling the DaySmart app.
Restart your modem or router, or both.
Unplug and replug any cords and check for loose cables.
💬 Contact Us!
📢 FAQ
Q: What if I'm having issues charging/keeping the device on?
Q: What if I'm having issues charging/keeping the device on?
If you're experiencing issues with the device not staying on, first check to ensure all cables are properly connected to the device and that other items powered by the same socket are functioning. If you have a BBPOS WisePOS E, you can also use a Micro USB cable to charge the device if you have one available.
Please note that we do not recommend keeping any devices that are intended to be mobile on the charger 24/7, as this can cause the battery to become dependent on the charger, since it learns that it will be plugged in all the time.
If you're still having issues with the device, Stripe offers replacement chargers for order. Here are those steps
Log in to Stripe
On the left side, click the Payments dropdown, then select Terminal.
Scroll down until you see the Hardware orders heading, then on the far right, click the Shop button.
Once on the shop's dashboard, select the cable for your device and add it to your cart.
Once you have your devices added to the card, click the cart in the upper right and check out.
Fill in your information.
Select your preferred shipping method; cost and time are based on location.
Fill in card information.
Click the Pay $Total button.
💬 Contact Us
If you're having an error that you're unable to resolve, please contact us through our live chat option at the bottom right of this article, email us at Paymentsupport@daysmart.com, or schedule a call.
Please include the following information.
Your Account ID
The device type & serial number
A screenshot of the error or a video of the issue