Start by checking the transfer details in your app to confirm you sent it to the correct Deblock tag.
Details are correct? Ask the recipient to double-check their account. If they still can't find it, they should contact us via chat so we can look into it from their side.
Details are wrong? Have a look at the section above on sending to the wrong person.
👀 Someone sent me a transfer but I can't see it
Deblock to Deblock transfers are instant, so if it's not showing up, it usually means one of two things:
The sender hasn't sent it yet, or
They used the wrong details (for example, the wrong Deblock tag).
Double-check the details with the sender. If everything looks right on their end, ask them to contact us via chat so we can help them out.
⏳ My transfer is still pending
Most transfers are instant, but a small number take a bit longer to process. This normally resolves within 1 business day, and your app will update automatically once it's done.
If it's been longer than that, reach out to us via chat and we'll take a look.