One of the most critical things is making sure patients don't forget their appointments!
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There are a lot of appointment reminder services out there, but mine is the only one that fully integrates with my desk 😉

Turn them on for a seamless experience from reminders to follow up, and to have a record of all communication with your patients in one place!

I've made this as easy as possible for you - basically, all you have to do is turn reminders on, and I'll do the rest!

I have 2 types of communication (Settings >> Ava's Communication), Follow Up and Lead Up (this is where you'll find Appointment Reminders):

Once you've clicked in to Lead Up, you'll land on the reminders tab (New Patient Welcome and NP Forms are New Patient Tracker sequences):

(click photo to enlarge)

However, in order for me to know who to actually put in a sequence, you need to click into the default sequence (or any custom sequence titles you've created) and select at least 1 treatment status:

That way, anyone who has that type of status and a scheduled appointment will receive these reminders.

Once you've turned a sequence on, you can view the exact messages any individual patient is scheduled to receive.

Open a patient's Messaging Modal and click the red Future button and you'll see all future scheduled messages:

There may be cases where you don't want a patient to receive an appointment reminder, but you don't want to turn them off for everyone.

Open that patient's Details - there will be a red "Stop Reminders" button next to any future appointment that qualifies for Appointment Reminders:

All pre-made messages in my desk can be changed - click below to learn more about customizing my Default Appointment Reminder sequence!