All CollectionsTroubleshootingTroubleshootingFix desktop app, installation, and charting issues.PMBy Martha and 3 others4 authors·9 articlesDentrix Voice - Troubleshooting GuideISSUE: Bola is charting or navigating in a confusing/unexpected way (Dentrix Desktop)ISSUE: Bola is lagging and charts incorrectly once it catches up (Desktop EHR)Troubleshooting the Bola Desktop App InstallationWhere to look if there is an error during the desktop app installation processHow to Uninstall and Re-install the Bola Appa step-by-step guide on removing and reinstalling the Bola appDentrix Voice - Uninstall GuideBola Voice - Resolve Antivirus/Firewall Related IssuesHow to Whitelist an Application in Norton 360This article will help whitelist the bola application So that antivirus software Norton 360 does not block the download.Clearing Cache for DesktopLast-resort cache cleanup for the Bola Voice desktop app. Use this only if re-entering your license key and reinstalling have not solved the problem.
