Important: Only users on the Enterprise plan can add third-party desk phones to their DialLink account. DialLink does not provide direct support or assistance with configuring third-party VoIP desk phones on any plan. Configuration must be completed on your side using the setup documentation provided below.
To connect a third-party desk phone to DialLink, follow a simple setup process: verify that your desk phone model can be registered, add the device to your account, assign it to a user, and apply the configuration settings.
Each step is outlined below, with links to detailed instructions.
1. Check device compatibility
See the full list of third-party desk phone models that can be registered with DialLink.
2. Add the device
Add the desk phone to your DialLink account. You will need the device’s MAC address.
See:
3. Configure the device in DialLink
Assign the device to a user, select phone numbers, and configure call behavior.
See Configuring a desk phone in DialLink for details.
4. Provision the device
You need to provision a device to use a desk phone with your DialLink account.
See: