How to reach us
The most efficient way to contact us is by using our Chat Box, located at the bottom right of your screen.
For any questions regarding your orders, pre-orders, or Vinyl Boxes, you can also reach us by email at contact@diggersfactory.com.
For inquiries about launching a project with us, our dedicated artist team can be reached at artists@diggersfactory.com.
No need to send multiple messages: If you have already asked your question via our chatbot, there is no need to send a separate email for the same request. We centralize all inquiries into a single system; sending multiple messages creates duplicates that can slow down our response time.
Stay connected: To ensure our reply reaches you, please make sure you are logged into your Diggers account when using the chat, or provide a valid email address when prompted.
Our Team & Response times
Diggers Factory is a small, passionate team based in Paris, France (CET).
We currently process inquiries within 2 to 3 business days. Thank you for your patience while we handle each request with the utmost care. Rest assured, we are constantly working to improve our customer service to provide you with even faster assistance!