FAQs - Healthboost Modules
Q: What are Diligentsia Healthboost Modules?
Diligentsia's Healthboost modules are a series of 20+ checklist modules, available in the Diligentsia AppStore. They systematically take a company through various areas of activities and operations to turbo boost growth. Completing each will enable a company to pinpoint areas where substantial value can be created.
Q: Which areas of a business's operations are covered by the Healthboost Modules?
New modules are created all the time. To see current modules, please refer to the AppStore.
Q: Are Healthboost Modules available with a Lite subscription?
No - Healthboost modules are only available via the AppStore, an access to the AppStore requires a Pro subscription. Healthboost subscriptions are therefore not available on Lite and Free subscriptions.
Q: What is contained in a Healthboost module?
Each Healthboost module consists of:
10 sections x 5 questions = 50 questions in all
Each question is capable of "yes/no/(n/a)" answers to aid quick completion
Completeness and risk scoring
Reporting - with risks and recommendations
Workflow Manager - to assist collaboration with colleagues, advisors and investors in remediating areas of weakness identified by the checklist, assisted by the recommendations.
FAQs - Troubleshooting Healthboost Modules
Q: Why can’t I access the Healthboost Modules?
A: Healthboost Modules are only available via the AppStore, which requires a Pro subscription. If you have a Lite or Free plan, you need to upgrade to access them.
Q: How do I find and activate Healthboost Modules?
A: Navigate to the Diligentsia AppStore from your dashboard, browse the available modules, and activate the ones relevant to your business.
Q: Can I customize the questions in a Healthboost Module?
A: No, the questions are pre-set to ensure consistency and benchmarking across companies. However, you can add notes and use the Workflow Manager to track custom actions.
Q: Why is my module’s Completeness Score not updating?
A: Ensure you have answered all 50 questions in the module. Each question must have a "Yes," "No," or "N/A" response to count toward completeness.
Q: What should I do if my risk score seems incorrect?
A: The risk score is calculated based on your responses. If you believe it is incorrect, review and update your answers where necessary.
Q: How can I use the Workflow Manager within a Healthboost Module?
A: The Workflow Manager allows you to collaborate with colleagues, advisors, and investors by assigning tasks and tracking remediation steps for identified risks.
Q: Can I export my Healthboost results for external review?
A: Yes, you can generate a report summarizing risks, recommendations, and completion status for external review or presentation.
Q: How do I interpret the recommendations in a Healthboost Module?
A: Each module provides tailored recommendations based on identified risks. Use these insights to prioritize actions that will enhance business growth.
Q: Can multiple users work on the same Healthboost Module?
A: Yes, the modules support collaboration. Team members with the right permissions can access and contribute to the completion process.
Q: Why are some modules marked as "0% Complete" even after answering questions?
A: Ensure all sections in the module have responses and are marked as complete. Incomplete sections will prevent the overall completeness score from updating.
Q: What does the "Module Risk" percentage indicate?
A: The Module Risk score reflects areas of potential concern based on your answers. A higher percentage indicates more identified risks.
Q: Can I reset a module and start over?
A: Yes, you can reset a module from the settings within the module. However, resetting will erase all previous answers.
Q: How often should I review my Healthboost Modules?
A: Regular reviews are recommended, especially before funding rounds, strategic planning, or compliance audits.
Q: Can I integrate Healthboost data with other reporting tools?
A: Yes, you can export Healthboost reports in formats compatible with external tools for further analysis.
Q: Why is my module not generating recommendations?
A: Recommendations are based on identified risks. If your module has no risks flagged, no recommendations will be generated.
Q: How do I assign actions to team members within a module?
A: Use the Workflow Manager to assign tasks, set deadlines, and monitor progress for risk mitigation.
Q: What if I need a module that isn’t available yet?
A: New modules are added regularly. Check the AppStore for updates or contact support to request specific modules.
Q: Can I use Healthboost Modules without a Diligentsia subscription?
A: No, Healthboost Modules require a Pro subscription and must be accessed through the Diligentsia platform.