FAQs - Company Dashboard
Q What is the company dashboard?
The company dashboard is the main dashboard for an individual company which displays all the modules, whether they have been activated, and the completeness scores and risk scores for each module. You can also shortcut to modules reports, company settings etc. and see what additional features would be unlocked were you to upgrade to the next plan. Think of the company dashboard as your control center.
Diligentsia Free
Diligentsia Free
Diligentsia Lite
Diligentsia Lite
Diligentsia Pro
Diligentsia Pro
Diligentsia Pro Plus
Diligentsia Pro Plus
Please click on the indent above to expand….
Q Can I restrict a user's access to the company dashboard?
No - but you can restrict access to the various modules which are accessed from it.
Q What can I do from the Company Dashboard?
From the Company Dashboard, you can access all the modules included in your plan, see their current completeness and risk status and certification level and with one click see the status at individual section level for each module and access each module's reports. You can also find out about additional plans, modules and expansion pack modules.
Q Can I change the format of my dashboard?
Currently, you cannot change the format of your dashboard.
Q: How frequently is dashboard data updated?
Data is refreshed in real-time
Q: Can I customize the dashboard view?
No, you can't customize the dashboard view
Q: What security measures are in place for dashboard data?
All data is encrypted and securely stored.
Troubleshooting
Q: Why can’t I see all modules on the Company Dashboard?
A: Modules appear based on. your subscription plan. Upgrade your plan to access additional modules.
Q: How do I access module reports from the dashboard?
A: Click on any module displayed on the dashboard to view detailed reports and status.
Q: Why is my completeness score not updating?
A: Ensure all required data for the module is complete. Refresh the dashboard if the issue persists.
Q: Can I restrict access to specific parts of the dashboard?
A: No, access restrictions apply to modules, not the dashboard itself.
Q: Why is my dashboard data not updating in real-time?
A: Check your internet connection and refresh the page. If the issue continues, contact support.
Q: Can I change the layout or format of the Company Dashboard?
A: No, the dashboard layout is standardized and cannot be customized.
Q: What should I do if the dashboard is slow to load?
A: Clear your browser cache, ensure a stable internet connection, or try using a different browser.
Q: How secure is the data displayed on the dashboard?
A: All data is encrypted and stored securely, adhering to strict data protection standards.
Q: Why can’t I see the risk scores for a module?
A: Risk scores require complete and accurate data for calculation. Ensure all inputs are up to date.
Q: What happens if I upgrade my subscription?
A: Upgrading unlocks additional modules and features, which will then appear on the dashboard.
Q: Can I export dashboard data?
A: No, but you can export reports from individual modules accessible through the dashboard.
Q: How do I track progress for modules from the dashboard?
A: Use the completeness and risk scores displayed for each module to track progress.
Q: Why can’t I access certain modules even though they’re listed?
A: Modules might be inactive or locked based on your current subscription plan.
Q: Can I see a historical overview of module performance?
A: Historical data for modules can be viewed within individual module reports.
Q: What should I do if a module disappears from the dashboard?
A: Ensure the module hasn’t been deactivated or removed due to a subscription downgrade.
Q: How frequently is dashboard data refreshed?
A: Dashboard data is updated in real-time based on platform activity.
Q: Can I add a custom widget or feature to the dashboard?
A: No, customization of the dashboard is not supported.
Q: What should I do if I encounter a technical issue with the dashboard?
A: Refresh the page, clear your cache, or contact support for assistance.
Q: How do I contact support for dashboard-related issues?
A: Use the support bot on the website or email support@diligentsia.co.uk for prompt help.