Q What is user registration from the home page?
User registration from the home page is the process from the diligentsia.co.uk website home page where a visitor to the site sets up an account on the platform for the first time. They may be an owner who comes to the site to set up a company and then invite additional users to register onto the platform to access that Company (or Group). The process of registration and setting up your company is free
There are two other methods of registration:
Q How to I register from the Diligentsia home page?
Step 2. Complete the registration form. It is important that you use your company email address.
Step 2. Complete the registration form. It is important that you use your company email address.
Step 3: After clicking on register, a popup would prompt you to enter a code. The code has been sent to your email and a welcome email as well. By default, two-factor authentication (2FA) is enabled via email. For information on setting up alternative 2FA methods, please click here to access the settings in your user profile.
Step 3: After clicking on register, a popup would prompt you to enter a code. The code has been sent to your email and a welcome email as well. By default, two-factor authentication (2FA) is enabled via email. For information on setting up alternative 2FA methods, please click here to access the settings in your user profile.
Welcome email
Code
Step 4: You'll be taken to your company index. For more information on adding a company, please click here.
Step 4: You'll be taken to your company index. For more information on adding a company, please click here.
Please click on the indent above to expand into more instructions.
FAQs
Q: Does it cost anything to register?
No, registration is free.
Q: What is the difference between registration and login?
You register the first time you come to the Diligentsia platform. Thereafter you login as an existing user.
Q: What information is needed to register?
You will need to provide your name, email address, company details, and a password.
Q: What happens after I register?
After registration, a verification email will be sent to you. Click the link in the email to verify your account.
Q: Can I register multiple users for my company?
Yes, after creating your company, you can invite additional users to register and join your company on the platform.
Q: Do I need a company email to register?
Yes, it is recommended to use your company email when registering on the platform.
Q: Can I register using a personal email?
While possible, using a company email is recommended to align with the platform's business focus.
Q: What permissions will I have as the initial registrant?
The initial registrant is the company owner and will have full access permissions to the platform.
Q: Is two-factor authentication (2FA) required during registration?
Yes, email-based two-factor authentication is set as the default for new users, ensuring security.
Q: Can I use other authentication methods?
Yes, after registration, you can set up alternative two-factor authentication methods(Authenticator app and SMS) from your profile settings.
Q: What should I do if I don’t receive the verification email?
The verification email should arrive almost immediately. If not, check your spam or junk folder, and if it’s not there, request a new email from the registration page.
Q: Can I complete the 2-minute test during registration?
Yes, the 2-minute test can be completed before or after registration, helping you assess your company’s readiness.
Q: How long does the registration process take?
The registration process typically takes a few minutes, including verification.
Troubleshooting FAQs: Registration from Home Page
Q: Why can’t I find the registration form on the home page?
A: Ensure you are on the correct website, diligentsia.co.uk. Look for the “Register” or “Sign Up” button prominently displayed on the home page.
Q: What should I do if the registration page isn’t loading?
A: Check your internet connection and try refreshing the page. If the issue persists, try clearing your browser cache or using a different browser.
Q: Why does the registration form say my email is already in use?
A: This means an account with your email already exists. Use the “Forgot Password” option to reset your password and regain access.
Q: Why am I not receiving the 2FA code email?
A: Check your spam or junk folder. Ensure that your email provider is not blocking messages from Diligentsia.
Q: What should I do if the 2FA code doesn’t work?
A: Double-check the code for accuracy. If it still doesn’t work, request a new code from the login page.
Q: Can I register without providing a company name?
A: Yes, you can register without providing a company name.
Q: Why is my password not being accepted?
A: Ensure your password meets the platform’s requirements (e.g., minimum length, special characters). Avoid using common passwords.
Q: What should I do if I forget my password during registration?
A: Complete the registration process, then use the “Forgot Password” option on the login page to reset your password.
Q: Can I skip the 2-minute test and still register?
A: Yes, the 2-minute test is optional and can be completed at any time.
Q: Why am I unable to add a company after registration?
A: Ensure you are logged in with the correct permissions as a company owner. If issues persist, contact support for assistance. you can also check out our article on adding a company here for more info
Q: Can I register multiple companies with one email?
A: No, each company requires a separate registration. However, you can be invited as a user to multiple companies.
Q: Why can’t I invite users to join my company?
A: Only company owners or users with specific permissions can invite others. Check your role permissions in your profile settings.
Q: What happens if I register with a personal email by mistake?
A: While personal emails are allowed, company emails are preferred as they ensure better alignment with professional communication and organizational policies.
Q: Can I change my company name after registration?
A: No, you can't change your company name but there are some company details that can be updated from your company settings. Check an article on company settings here Contact support if you face issues.
Q: Why is the system not accepting my company email?
A: Ensure the email address is formatted correctly (e.g., no spaces or typos). Contact your email administrator if the issue persists.
Q: What should I do if the system logs me out during registration?
A: The system is designed to ensure that users remain logged in throughout the registration process. Registration is a quick and seamless procedure that should be completed in minimal time.
Q: Can I register on a mobile device?
A: No, the platform does not support mobile devices.
Q: How can I contact support if I encounter issues during registration?
A: Visit the 24/7 support chatbot at the bottom right or email support@diligentsia.co.uk for assistance.