FAQs - Core workspace
Q. What is my Core Workspace?
Your Core Workspace is the core area of your Company dashboard containing your key modules in your plan – Company Settings, 2-Minute Test, Data Repository, Business Audit and Certification modules.
FREE Core Workspace
FREE Core Workspace
Your FREE core workspace allows you to review your 2-Minute Test and your KPI Report, and access your 2-minute test certificate. You will need to upgrade to Lite or Pro to access other platform features. You can upgrade from your dashboard or you can click here.
Lite Core Workspace
Lite Core Workspace
Your Lite core workspace provides you access to your Data Repository and your Business Audit Modules. You can upgrade to Pro from your dashboard, or from here.
Pro Core Workspace
Pro Core Workspace
Your Pro core workspace contains a bunch or more sophisticated tools to add value to your business, and allows you to self-audit bronze, silver or gold certification to show third parties such as investors. It also gives you access to a number of expansion packs to further enhance the value of your business.
Q: What is contained in my Core Workspace?
Depending upon your subscription plan, your core workspace includes the core modules that you will be using.
Q: How do I upgrade from the Free plan to Lite or Pro?
You can easily upgrade from your dashboard by selecting the subscription plan you want, entering your payment details, and completing the process.
Q: What is the difference between the Lite and Pro Core Workspaces?
While the Lite plan gives you access to your Data Repository and Business Audit, the Pro Core Workspace includes advanced self-audit certifications (bronze, silver, gold) and expansion packs to further enhance your business value.
Q: What is the Certification Module in the Pro Core Workspace?
The Certification Module in the Pro plan allows you to conduct self-audits and receive certifications (bronze, silver, or gold) that can be shared with third parties, such as investors, to showcase your business’s performance and standards.
Q: How can I use the certifications to attract investors?
The certifications (bronze, silver, or gold) demonstrate your business’s compliance, organization, and potential, which can build credibility and attract investors who seek validated companies.
Q: Can I access the Data Repository in the Free Core Workspace?
No, it is only available in the Lite and Pro plans.
Q: Can I integrate third-party tools into my Core Workspace?
No, you can't integrate third-party tools into your Core Workspace
Q: Can I access certifications in the Lite plan?
No, certifications are only available in the Pro plan.
Q: Can I downgrade from Pro to Lite?
No, you can't downgrade plans.
Q: Can I share Core Workspace data with external advisors?
Yes, depending on the permissions and tools in your subscription level.
Troubleshooting
Q: Why can’t I access certain modules in my Core Workspace?
A: Access to modules depends on your subscription plan. Upgrade to Lite or Pro for additional features.
Q: How do I upgrade from the Free Core Workspace to Lite or Pro?
A: Go to your dashboard, select the desired plan, enter payment details, and complete the process.
Q: Why is the Certification Module unavailable in my Lite Core Workspace?
A: The Certification Module is only available in the Pro Core Workspace.
Q: Can I access the Data Repository with the Free plan?
A: No, the Data Repository is only available in Lite and Pro plans.
Q: What happens if I upgrade to Pro from Lite?
A: You gain access to advanced tools like certifications (bronze, silver, gold) and expansion packs.
Q: Can I downgrade from Pro to Lite?
A: No, downgrades are not allowed on the platform.
Q: What should I do if my Core Workspace isn’t loading?
A: Refresh your browser, check your internet connection, and clear the cache. If the issue persists, contact support.
Q: Why are my modules showing incomplete scores in the Core Workspace?
A: Completeness scores reflect the percentage of completed sections in each module. Ensure all questions and sections are answered.
Q: Can I access my Core Workspace offline?
A: No, the Core Workspace requires an internet connection.
Q: Can I share my Core Workspace with external stakeholders?
A: Yes, depending on your plan and the permissions you’ve set.
Q: Why can’t I see the KPI Report in my Core Workspace?
A: KPI Reports are only available in the Free Core Workspace for the 2-Minute Test. Upgrade for more advanced reporting.
Q: Can I customize the layout of my Core Workspace?
A: No, the layout is standardized for all users.
Q: How frequently is the data in my Core Workspace updated?
A: Data updates in real time as changes are made within modules.
Q: What happens to my Core Workspace if I cancel my subscription?
A: Your account reverts to the Free plan, and you lose access to Lite and Pro features.
Q: Why can’t I access expansion packs in my Core Workspace?
A: Expansion packs are only available in the Pro Core Workspace.
Q: How do I track module progress in my Core Workspace?
A: Use the completeness and risk scores displayed for each module to monitor progress.
Q: Can I reset a module in my Core Workspace?
A: No, modules cannot be reset. You can modify or update data as needed.
Q: How do I resolve discrepancies in scores or data in my Core Workspace?
A: Review your data for accuracy and completeness. Contact support if discrepancies persist.
Q: How do I contact support for Core Workspace issues?
A: Use the support bot on the website or email support@diligentsia.co.uk for assistance.