This comprehensive guide will walk you through the entire process of connecting your iQ Payment Processing account with Disputifier's chargeback management system. Follow these steps carefully to ensure a smooth integration.
Prerequisites
Admin access to your iQ Payment Processing merchant account
Your business/store details ready
Approximately 10-15 minutes of uninterrupted time
Step 1: Sending User Invitation from iQ Payment Processing
1.1 Log in to Your iQ Merchant Portal
Go to the iQ Payment Processing login page (typically https://merchant.iqpaymentprocessing.com)
Enter your administrator credentials
Complete any two-factor authentication if enabled
1.2 Navigate to User Management
Locate and click on "Settings" or "Account Management" in the main menu
Select "User Permissions" or "Team Management"
Look for the option to "Add New User" or "Invite User"
1.3 Configure Disputifier's Access
In the invitation form:
Email Address: onboarding@disputifier.com
Username: Create a unique identifier (e.g., "disputifier_protection" or "disputifier_[yourbusinessname]")
Set appropriate permissions:
✅ Required: Transaction history access
✅ Required: Dispute/chargeback management
✅ Recommended: Reporting access
❌ Typically not needed: Payout or funding access
Set account restrictions (if applicable):
Limit to read-only if preferred
Apply date range restrictions if desired
1.4 Send the Invitation
Double-check all entered information
Click "Send Invite" or "Confirm"
Note: The invitation typically expires in 7 days if not accepted
Step 2: Notifying Disputifier Support
2.1 Prepare Your Information
Before contacting support, gather:
Your exact store URL (e.g., https://yourstore.com)
Your registered business name (as it appears in iQ)
The exact username you created for Disputifier
2.2 Contact Disputifier Support
Use the live chat feature (available during business hours)
If chat is unavailable, email support@disputifier.com