1. Log In to Your BlueSnap Merchant Portal
2. Go to “Users & Roles”
In the left menu, navigate to:
Settings → Users → Users & Roles
3. Create a New Role (if needed)
To ensure Disputifier only gets the necessary permissions:
Click: Roles → Add New Role
Name it something like:
Disputifier Access Role
Then check these permissions:
✅ View Transactions
✅ Issue Refunds
✅ View Disputes / Chargebacks
✅ Export Dispute Data
✅ Respond to Chargebacks (if listed explicitly; otherwise "Manage Disputes")
💡 If you're unsure, select all dispute/chargeback-related permissions and refund-related ones.
Click Save when done.
4. Invite Disputifier as a User
Go to the Users tab
Click Add New User
Fill in the user invite:
Email:
onboarding@disputifier.comRole: Select the role you just created (
Disputifier Access Role)User Type: Standard User (unless otherwise required)
Ensure status is set to Active
Click Send Invite
5. Confirm the Invite Was Sent
You'll see
onboarding@disputifier.comin your Users list.Reach out to our support team through the live chart option to confirm that your invite was received.