Pathfinder mobile app users and devices are managed from System Settings > Mobile App Users. This includes viewing registered devices, monitoring activity, and deprovisioning access when required.
When to Use
Onboarding new mobile users
Auditing connected devices
Revoking mobile app access for departing or reassigned staff
Prerequisites
Write access to System Settings, where Mobile App Users is managed
At least one user registered via the Pathfinder app
Steps
View Registered Devices
Navigate to Main Menu > System Settings.
Locate the Mobile App Users section.
View the list of registered devices, including display name, email, and registration date.
Deprovision a Device
Choose the device you wish to remove.
Click Delete.
The device immediately loses access to the Docupath tenant.
Re-provision a Device
The user must re-register from the Pathfinder app by entering a new tenant code, email, and display name.
Expected Outcome
Deprovisioned devices display an "access denied" message in the app.
Every connected mobile device stays visible in System Settings > Mobile App Users and can be revoked from there.
Common Issues
Issue | Resolution |
User cannot connect after deprovision | Expected behavior. The user must re-register from the app |
Too many registered devices | Review the device list periodically and remove unused entries |
Notes
Regularly review the device list to maintain security.
Deprovision devices promptly when staff leave the organization.
Deleting a device automatically deprovisions it.