1. Enabling messaging (Administrator only)
To enable messaging, you must be an administrator of the platform.
Log in to the portal as an administrator.
Go to Settings.
Navigate to Customization.
Select Options.
Enable the Tutorum Messaging option.
Once activated, the Messaging option appears in the side menu for trainers and learners.
2. Using messaging for learners
Learners can contact their trainers via the integrated messaging system.
Access messaging
Log in to the portal.
Go to the relevant training course.
Navigate to the Messaging section.
Send a message
Click on New message.
Select the trainer's name.
Enter the subject of the message.
Write the message content.
5. Add attachments if necessary.
6. Click Send message.
Notification to the trainer
A notification is sent to the trainer via email.
A link in the email provides direct access to the message.
3. Using messaging for trainers
Trainers can view and respond to messages sent by learners.
Access messages
Log in to the portal.
Access messaging through one of the following options:
From the training course: go to the Messaging section.
From the main menu: select Messaging in the side menu.
Read and reply to messages
Select a message.
Write a response.
Add attachments if necessary.
Click Send.
4. Quick access to messages
When a trainer receives a message, they can access it via:
The link in the email notification.
The Messaging menu in the left sidebar.
The Messaging section within the relevant training course.
For any questions or further assistance, contact support at: support@dokeos.com.