Make sure you have an administrator role before starting, and follow the instructions below to access user settings and manage their accounts efficiently.
Accessing the Users List
In the left sidebar menu, click on "Users" to open the submenu. Then, select "Users" again to access the full list of users on the platform.
Accessing User Settings
Browse the users list to find the user you want to manage.
Click on the three dots to the right of the user's name to open a contextual menu.
Select the "Edit" option to access the user's settings.
Managing Deactivation or Deletion :
Scroll down to the section titled "Danger Zone," located at the bottom of the user's settings page.
This section provides two main actions: Deactivate and Delete.
Deactivating a User
To prevent the user from accessing the platform without deleting their data, click the "Deactivate" button.
Deactivation blocks the user's access to the platform while retaining their personal data, statistics, and progress. This option is ideal if you want to temporarily suspend the user's access.
Deleting a User
If you want to permanently remove the user from the platform, click the "Delete" button.
A confirmation window will appear, asking you to confirm the deletion by entering the user's email address.
Note: Deleting a user is an irreversible action. Once confirmed, it permanently removes the account and all associated data, including personal information, statistics, and progress. This option is appropriate when you need to completely remove a user from the platform.
For any questions or further assistance, feel free to contact support at support@dokeos.com.