Filing and Managing a Disputed Transaction Claim with Dosh
If you encounter a transaction in your Dosh account that you believe is incorrect or unauthorized, Dosh provides a structured process for dispute resolution. This article outlines all essential steps and details to guide you through filing and managing a disputed transaction claim.
1. Filing a Dispute
Filing a dispute involves submitting the required documentation and evidence to initiate the investigation process.
Contact dosh at contact@dosh.nz from your email address registered to your dosh account. Complete the Disputed Transaction form provided by Dosh. Ensure all fields are accurately filled out.
Attach any relevant evidence, such as correspondence with the merchant or proof supporting your claim, screen shots.
Submit the form and attachments via email. Use the email address associated with your Dosh account for this communication.
2. What to Expect Post-Submission
Once your dispute form is submitted, the next steps are as follows:
Dosh will forward your case to its Visa for investigation.
The investigation process may take several weeks, depending on the complexity of the case. You will receive updates on the outcome once the investigation is complete.
Important Notes:
The success of your dispute is not guaranteed. It depends on the evidence and findings during the investigation.
Keep your payment details secure and monitor future transactions to prevent unauthorized activities.
3. Unauthorized Transactions and Fraud Concerns
If you think you have unauthorised transactions, lock your dosh card immediately. This scan be done in app.
Go to Dosh Card
Temporary Lock - toggle on
4. Timeline and Support
Investigations may take up to 45 business days or longer for complex issues.
For assistance during this period, contact Dosh support, referencing your dispute case specifics.
By following these steps, you can effectively manage disputed transactions and ensure your concerns are addressed promptly.