Our H1 roadmap is shaped by how customers actually use the platform — and by continuous feedback from teams in the field.
The focus this first half of the year is simple: more clarity, less friction, and faster confidence across orders, assets, and support. 🎯
1. A Clearer Account Control Center 📊
A smarter, centralized view of everything that matters.
One place to see orders, assets, and account activity
Actionable alerts and risk signals
Better visibility into budgets and billing
Insights that help you decide what to act on first
Outcome: Faster understanding. Confident decisions.
2. Faster, Order-Centric Support — Powered by Dots AI 🤖
Support that understands your orders, instantly.
Order-centric support with live status and ETAs
AI-powered answers based on real system data
Fewer handoffs, clearer communication
Shared history across support interactions
Outcome: Quicker answers. Less uncertainty.
3. Full Asset Lifecycle Visibility 🔍
Clear tracking from assignment to upgrade and beyond.
Richer asset details and history
Better visibility into changes and ownership
Warranty tracking to support smarter stock planning
Outcome: Reliable asset data with less manual effort.
4. Simpler Ordering, Delivery & Upgrades 📦
Flexible flows that match real-world operations.
Unified upgrade flow (delivery + pickup)
Fewer blockers when details change
More control after order creation
Clearer delivery and pickup steps
Outcome: Smoother orders, fewer delays.
5. Clear Communication & Actionable Notifications 🔔
Know what happened — and what to do next.
Clear explanations for status changes
Notifications focused on required action
Better visibility into SLAs and timelines
Confirmations for key moments like delivery and offboarding
Outcome: Less confusion. Better alignment.
6. Employee Offboarding Transparency 🔄
Reliable offboarding with no loose ends.
Clear, guided offboarding flows
Pickup tracking with escalation when needed
Consistent communication throughout
Outcome: Smooth transitions you can trust.
7. Expanded Vendor Reach & Sourcing 🌍
Better options, wherever your teams are.
Broader regional vendor coverage
Access to more offers
Improved regional fulfillment support
Outcome: Better availability and fulfillment outcomes.
A note on timing
This roadmap reflects our current focus areas for the first half of 2026 and is shaped by continuous customer feedback. Specific features and timelines may evolve as we learn and adapt.
Thank you for the feedback! 🙏💚
Thank you to everyone who shared feedback and helped shape this roadmap. Your insights guide our direction — and we’re always listening as we continue to evolve the platform.
Please keep sharing what works, what doesn’t, and what you’d like to see next.