Below is a quick overview of what’s been improved:
💳Account Credit Control (Wire Transfer Payments)
We’ve introduced updates to how order credit is managed for wire transfer payments, giving clients clearer visibility into account balances and helping ensure smooth order processing.
What’s included:
Clear visibility into your Order Credit Limit and current usage
Guided handling when approaching the limit, with alternative payment options
Proactive notifications related to overdue invoices
Temporary pauses on wire transfer availability when limits are reached, until balances are resolved
👉 For a full explanation of how this works, including examples and notifications, check out: Account Credit Control – System Update Jan 2026
🖥️Easier Asset Discovery in the Catalog
Finding the right equipment is now faster and more intuitive.
The asset catalog has been updated to align with the kit selection experience, allowing you to:
🔍 Filter assets by key specifications (such as brand, RAM, storage).
🎯 Focus on the most relevant specs per category.
📦 Select predefined kits using the same filtering approach.
This creates a more consistent and efficient asset selection flow.
✉️Clearer Emails & Notifications
We’ve improved copy and messaging across several client- and end-user-facing emails and notifications to increase clarity, accuracy, and transparency.
Highlights include:
Clearer Pickup Confirmation Form subject lines, including Order ID .
More accurate admin notifications when employees submit pickup details.
Improved messaging when pickup details are reviewed or updated.
Clearer explanations when serial numbers don’t match system records.
These updates are based on your ongoing feedbacks and their goal is to reduce confusion and make it easier to understand what action (if any) is required. Thank you for helping us improve as we grow!
🍎 Apple Business Manager (ABM) – Setup Guidance
To support smoother Apple device provisioning, we added a direct link to a knowledge base article in the Add New Reseller to Apple Business Manager email and Slack notification to ensure correct reseller setup when procuring Apple devices through Dots.
📅Support Same-Day Offboarding date selection
Clients can now select an offboarding date starting from the order creation date.
With the streamlined Pickup Confirmation process, the offboarding workflow begins immediately once the order moves to “Processing.”
Important notes:
This feature supports same-day offboarding initiation, not same-day physical pickup.
Actual pickup timing remains subject to Dots delivery SLAs and the offboarded employee’s cooperation in completing pickup confirmation form.
The selected offboarding date helps accelerate communication and preparation, ensuring no delay in starting the process.
🌟Why This Release Matters?
These updates are designed to:
📊 Improve financial visibility and predictability
⚡ Reduce friction during ordering and payments
🧭 Make asset selection faster and clearer
💬 Improve communication across emails and workflows
As always, the Dots door is always open! If you have questions or would like to review any of these updates in more detail reach out to us.