This guide will walk you through the basics of booking and issuing AirArabia tickets and highlight available product features and post-sale support.
🪄What can you do in the AirArabia channel?
In this channel you can:
Make a calculation;
Create a booking;
View the created bookings;
Issue tickets;
Add additional services (before the issuance);
Cancel booking.
💡How to create and issue tickets via DRCT search?
Step 1. Search
✏️ To get started, enter your search parameters and then click «Search». DRCT will provide you with flight options in a few moments.
Step 2: Create the booking
✏️ Select the flight and price that you would like, and then provide the passenger details. You are also required to enter passenger's citizenship.
💼 Additional services
❗️For Air Arabia flights, the Value and Ultimate fares include complimentary seat selection and meals. These services must be selected before creating the booking. Otherwise, the booking cannot be completed.
✏️ In DRCT, you can add baggage, seats, and services (meal) if needed. The ticket will be issued along with selected services. Press the «Book» button below once you're done.
✏️ To open only the booking that you have created, please click on the green pop-up line labeled "Open booking.”
Step 3: Issue
✏️ Once you are redirected to the booking page, click on the «Issue» button located in the top right corner of the page to generate your tickets.
❗️For AirArabia there is no price recalculation on the day following the booking creation. The fare remains fixed until the ticketing time limit expires.
✏️ All tickets issued will be included in the «Sales» section on the DRCT.aero website. Here you can download the ticket in PDF format.
❌ Void and cancellation
A booking can only be cancelled before ticket issuance. Once the ticket is issued, void is not possible.
❗️ For G9, all refunds are issued to the passenger’s balance only
All cancellations are processed to the passenger’s personal balance in accordance with the fare rules.
Refunds are available only to the passenger’s balance, and the funds can be used exclusively by that passenger.
🔔 How to manage AirArabia bookings once they are issued?
Our support team is available to assist you with post-purchase service matters for the following topics:
Ticket exchange.
Seat selection.
Additional baggage handling.
Special service assistance.
Request for PETC, AVIH, UMNR and others services.
Change / enter contact details.
Refunds.
Other issues.
❤️ If you still have any questions, feel free to reach out to us via support chat — we’ll be happy to help.