The Select a Time button appears but your calendar doesn't show times you expect
First try our debug mode that helps you find why times don't appear 👇
If you're still stuck, see our most commons reasons below:
1. Event duration doesn't match with your Availability
Example: Duration is 60 min but you are available from 9:00-9:30 (30 min)
Solution: Make duration less than or equal to availability.
Reduce event duration from 60 min to 30 min, so that 9:00 is visible OR
Increase availability to be 9:00-10:00 so that this timeslot appears
2. Lead / cut-off time hides dates that you expect.
Example: Lead time set to 2 days and you expect dates to be seen for tomorrow
Solution: Go to Edit Event > Availability > Customer Booking Options and edit lead time
3. Event has no availability (or incorrect availability)
Example: Event was created but not assigned to any availability
Solution: Edit Event > Availability > Add or remove availability. Assign the member intended for this event
Example: Event was meant to be assigned to Joe's availability, but you accidentally assigned it to Mary who has a different schedule
Solution: Edit Event > Availability > Add or remove availability. Remove Mary and assign to Joe the member intended for this event
4. Google Calendar's personal appointments are blocking times
(Pro and above merchants only)
a. Example: Your Google Calendar is connected to an Availability and blocks out
the times you are busy
b. Solution: Update your main calendar or change the linked calendar on your
Availability to be no calendar in the dropdown
5. Timeslot visibility and spacing
Example: Your availability is 9:00-12:00 with a 90 min duration. You expect times to appear at 9:00 and 11:30, but 11:30 isn't appearing.
Solution A): Your timeslot visibility needs to be updated. This tells the app which time granularity should be shown to the customer. In this case, 30 & 60 min would allow 9:00 and 11:30 to appear.
Solution B): Your timeslot spacing needs to be updated. This tells the app how spaced apart times should appear. Since it's a 90-min appointment, set this to 90.
You can find this under Edit Event > Availability > Timeslot Settings
Timeslots are appearing incorrectly (ie. :05)
By default the app maximizes timeslots (ie. at 11:03 with 2h of lead or cut-off time, the app will show 1:05 as the next slot). To avoid this, set the timeslot visibility to the top of the hour so it always shows at 9:00, 10:00 etc. Top of the hour + 30 minute so it shows 9:00, 9:30, 10:00, etc.
6. Start and End Dates are blocking times
Example: Start date is Feb 1, end date is Feb 28. On Mar 1 you expect to see available times.
Solution: Edit Event > Availability > Customer Booking Options. Remove or edit the Start & End Dates
