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Calendar time slots are not appearing correctly
Calendar time slots are not appearing correctly

No calendar timeslots are appearing, or timeslots are appearing incorrectly.

Ray M avatar
Written by Ray M
Updated this week

The Select a Time button appears but your calendar doesn't show any timeslots that you expect

Here are some potential issues and how to resolve

1. Event duration doesn't match with your Availability

Example: Duration is 60 min and you are available from 9:00-9:30 (30 min)


Solution: Make duration less than or equal to availability.

  1. Reduce event duration to 30 min, so that a 9:00-9:30 is visible OR

  2. Increase availability to be 9:00-10:00 so that this timeslot appears


2. Start and End Dates are blocking times

Example: Start date is Feb 1, end date is Feb 28. On Mar 1 you expect to see available times.


Solution: Edit Event > Availability > Customer Booking Options. Remove or edit the Start & End Dates

3. Lead / cut-off time hides dates that you expect.

Example: Lead time set to 2 days and you expect dates to be seen for tomorrow


Solution: Go to Edit Event > Availability > Customer Booking Options and edit lead time

4. Event has no availability (or incorrect availability)

  1. Example: A hiking event was created but not assigned to any availability

    Solution: Edit Event > Availability > Add or remove availability. Assign the member intended for this event

  2. Example: A hiking event was meant to be assigned to Joe's availability, but you accidentally assigned it to Mary who has a completely different schedule
    Solution: Edit Event > Availability > Add or remove availability. Remove Mary and assign to Joe the member intended for this event

5. Google Calendar's personal appointments are blocking times

(Pro and above merchants only)

a. Example: Your Google Calendar is connected to an Availability and blocks out

the times you are busy

b. Solution: Update your main calendar or change the linked calendar on your

Availability to be no calendar in the dropdown

6. Timeslot visibility and spacing

Example: Your availability is 9:00-12:00 with a 90 min duration. You expect times to appear at 9:00 and 11:30, but 11:30 isn't appearing.

Solution A): Your timeslot visibility needs to be updated. This tells the app which time granularity should be shown to the customer. In this case, 30 & 60 min would allow 9:00 and 11:30 to appear.

Solution B): Your timeslot spacing needs to be updated. This tells the app how spaced apart times should appear. Since it's a 90-min appointment, set this to 90.


You can find this under Edit Event > Availability > Timeslot Settings


Timeslots are appearing incorrectly (ie. :05)

By default the app maximizes timeslots (ie. at 11:03 with 2h of lead or cut-off time, the app will show 1:05 as the next slot). To avoid this, set the timeslot visibility to the top of the hour so it always shows at 9:00, 10:00 etc. Top of the hour + 30 minute so it shows 9:00, 9:30, 10:00, etc.

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