Cancel Bookings
Head to Bookings and find the specific booking.
Click on Cancel on the same row as the booking.
Click on Yes, cancel this booking.
When you cancel you will be prompted to confirm if a notification email should be sent to the customer (or to Klaviyo for brands using Klaviyo with us)
Where do canceled bookings appear?
In the Bookings > List View canceled tab. They don't take up any space on your existing availability but there for your record.
Reschedule Bookings
Head to Bookings and find the specific booking.
Click on Reschedule on the same row as the booking.
Reschedule to the date and time you would like.
When you reschedule you will be prompted to confirm if a notification email should be sent to the customer (or to Klaviyo for brands using Klaviyo with us)
I want to reschedule someone outside of my regular hours or with added quantity, what do I do?
You can reschedule a booking to accommodate
If a booking has more attendees than the event permits (e.g., the booking has 2 attendees but the event only allows 1 per timeslot)
Different quantity
Different availability
Different date and time (outside your regular availability)
Different timezone
When clicking on Reschedule, go to Select a Custom Time
Then select the date and time in particular you want to schedule to.
Note: Selecting a custom time bypasses your availability, where you can select any date and time. Use sparingly to ensure you don't get overbooked!
