Receiving a bad review can be disheartening—especially when you’ve poured time, effort, and passion into your experience. But negative feedback doesn’t have to be a dead end. It can be an opportunity to grow, improve, and even win back trust.
Here are practical tips to help you handle a bad review with professionalism and grace:
Don’t Respond Emotionally
It’s natural to feel defensive but resist the urge to fire back. Take a step back, breathe, and allow time to process the review calmly. Responding with a clear head helps preserve your reputation and opens the door to constructive dialogue.Acknowledge the Feedback
Whether or not the review feels justified, showing that you value feedback demonstrates maturity and professionalism.
Address the Issue Honestly
For any negative review, please write to community@eatwith.com.
If the complaint is valid, own up to it. Briefly explain what went wrong and outline how you’re working to fix it. If the review is unfair or based on a misunderstanding, politely clarify your side without blaming the guest.
To promote trust and transparency, Eatwith will never censor, edit, or delete review unless it violates our Terms and Conditions.