If your payment has been declined, there could be various reasons, including insufficient funds, bank rejection, or errors in the data entered, such as incorrect phone numbers or credit card details. Additionally, it's essential to ensure that the 3D Secure authorization process, if applicable, was successfully completed.
To resolve the issue, we recommend the following steps:
Double-check the entered data: Verify that all the information, including your phone number and credit card details, were accurately entered during the payment process. Even a minor error can lead to a declined transaction.
Verify 3D Secure authorization: If your transaction involves 3D Secure, confirm that the authorization process was completed successfully. This extra security step helps protect your payment, and failure to complete it might result in a declined payment.
Alert Bank Letting Them Know it's You: Oftentimes, especially when traveling, your bank may block a transaction from going through because their systems detected that the transaction may be fraudulent. In this case, contact your bank to alert them that you made the transaction and once the bank approves, attempt inputting your payment information again.
Should you encounter any payment-related difficulties, our dedicated support team is here to assist you promptly. Please contact us at support@eatwith.com, and we'll investigate the issue and provide you with the necessary support. Your satisfaction is our priority, and we are committed to resolving any payment concerns you may have.