Welcome to our refund guide! We understand that sometimes plans change, and we're here to help you navigate the refund process. Below are some common scenarios in which you will receive a refund:
1. Host Cancellation or Rejection: If the host cancels your booking or rejects your request, rest assured that you will receive a refund. However, please note that funds generally require 5–10 business days to complete the settlement process.
2. Booking Request Expiry: Should your booking request expire without being accepted or declined, you will automatically receive a refund. This ensures that your funds are returned in case the host doesn't respond within the specified time frame.
3. Cancellation Before Deadline: If you decide to cancel your booking before the cancellation deadline stated in the terms and conditions, you are eligible for a refund. We recommend reviewing the cancellation policy for each booking as they may vary.
Frequently Asked Questions:
Q1: How will I receive my refund? A: Refunds are typically processed through the original payment method used during the booking. The processing time might vary depending on your payment provider, but we strive to expedite this process as much as possible.
Q2: What happens if I cancel after the cancellation deadline? A: If you cancel after the specified deadline, the refund amount might be subject to the host's cancellation policy. Some bookings might not be eligible for a full refund, so make sure to review the terms before cancelling.
Q3: Can I contest a refund decision? A: Absolutely, if you believe there has been an error concerning your refund, kindly get in touch with our customer support team at support@eatwith.com. We are dedicated to assisting you and ensuring that all matters are dealt with fairly.
Q4: How will I know if my refund has been processed? A: You will receive a confirmation email once your refund has been processed. Please allow some time for the refund to reflect in your account, as processing times can vary.
Q5: Is there a timeframe for receiving a refund? A: Refund processing times vary depending on the chosen payment methods and the policies of financial institutions. Nevertheless, funds generally require 5–10 business days to complete the settlement process.
If you have any further questions or concerns regarding refunds or any other aspects of our service, please don't hesitate to contact our support team.